New Landing How can we help? Atelier Product Images being truncated?

Viewing 10 posts - 1 through 10 (of 10 total)
  • Posted in: Atelier
  • #257965
    kyzcreig
    Member
    Post count: 137

    View post on imgur.com

    any ideas why the image is being truncated? it’s not the CSS it seems but the image being cut off.

    #257966
    kyzcreig
    Member
    Post count: 137

    This started happening after the most recent patch. It seems like a new image file is being generated instead of using the one I selected. The thumbnail uses the correct image file and works fine.

    #258192
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    #258319
    kyzcreig
    Member
    Post count: 137

    I did try regenerating the thumbnails. I did try uploading the same image again, it’s still being cropped. This wasn’t happening before the most recent theme patch.

    #258677
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    These should not cropped like that, can you attach the original here?

    I do not experience this on my dev version so will need that image (original) to replicate this.

    Thanks.

    #258865
    kyzcreig
    Member
    Post count: 137

    The original is the thumbnail and what shows up in the lightbox.
    http://irc.bio/wp-content/uploads/2016/03/NSI-COA.jpg

    Maybe it’s a plugin doing this? I will check. It’s not happening on all products or images, only some.

    #258866
    kyzcreig
    Member
    Post count: 137

    Was not a plugin. How could an image be converted into another like that? Obviously something going on backend

    #259171
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I know WooCommerce recently updated their single product image image filters, which could be causing this, your Single Product Image setting is set to hard crop which is likely causing this to happen.

    Can you change the image setting within WooCommerce => Products => Display => Product Images => Single Product Image. Please remove the hard crop, then rebuild the thumbnails http://d.pr/i/7cPI.

    Thanks.

    #259213
    kyzcreig
    Member
    Post count: 137

    You beautiful man, it worked!

    #259490
    David Martin – Support
    Moderator
    Post count: 20834

    Why thanks…and glad that helped you. 🙂

    – David.

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