New Landing How can we help? Themeforest Theme Support Neighborhood Product image transition failure

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  • #59860
    catwai216
    Member
    Post count: 11

    Theme Version: 1.68

    Hi there,

    I have following products since 2 weeks ago. Once i upload new products with featuring photos:

    1) the featured photo overlay by second photos
    2) the second photos not fully transited

    I have uploaded the photos as the size: 540×720 as well as setting products image in Wow Commence is also 540×720. Moreover, I did regenerate the thumbnail as well.

    Can you help me in this urgently as the website looks very bad now. Please.

    Cheers,

    Stephen

    #60122
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    It looks like some of the images are smaller than 540×720, this is why it’s causing the image to duplicate. Please upload a minimum size of 540×720.

    If you have images that are smaller than this size, open them up in photoshop or another image editing software and add some extra white space above and below the image.

    – Kyle

Viewing 2 posts - 1 through 2 (of 2 total)

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