New Landing How can we help? Themeforest Theme Support Neighborhood Product Image Thumbnails

Viewing 15 posts - 1 through 15 (of 15 total)
  • #144466
    bsweeeeet
    Member
    Post count: 20

    My product thumbnails are all different sizes, the image size is higher than the size within the woocommerce settings. So I am confused as to why this is happening… also I want the thumbnails and product detail image to be a little smaller the same size used in the neighborhood template example.

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    #144479
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Maybe you changed your Woocommerce settings after uploading some of the product images.

    You need to regenerate all the images using this plugin.

    Regenerate Thumbnails

    -Rui

    #144480
    bsweeeeet
    Member
    Post count: 20

    I did not change anything I uploaded my images and they came out different sizes

    #144486
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    You have some images with lower size than is specified in the Woocommerce settings.
    Few examples:

    http://shopwilliamedward.com/dev/shop/pco-zip-up/
    http://shopwilliamedward.com/dev/shop/black-and-white-part-two/
    http://shopwilliamedward.com/dev/shop/black-and-white-part-1/

    You need to identify all this situations, upload bigger images and regenerate all the images.

    -Rui

    #144768
    bsweeeeet
    Member
    Post count: 20

    It is still not working. All of the sizes are high.

    #144840
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Picking this example you will see that the product image dimensions uploaded are 248 x 389

    http://shopwilliamedward.com/dev/shop/pco-zip-up/
    https://www.dropbox.com/s/6sysm2pgq3kv1km/product_image_example.png?dl=0

    Your catalog settings is 540 x 720

    Please check again.

    -Rui

    #144849
    bsweeeeet
    Member
    Post count: 20

    I get that but in the thumbnails for p&co zip up it looks fine and the sikHate hat image thumbnail is smaller but they are both the same size. So I am asking that all the thumbnails need to be the same size despite what the size of the actual image is.

    See attachment the p&co zip up thumbnail is fine but the hat is too small, why is that?

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    #144861
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Do this experiment:

    Upload the image from that product with resolution at least 540 x 720
    Let me know when you have it.

    It was also good that you regenerate all the images using the plugin recommended earlier(That’s the plugin Woocommerce recommends).

    -Rui

    #144960
    bsweeeeet
    Member
    Post count: 20

    Rui

    I have changed the sikHate hat image size to 540×720 and uploaded it to the site it is still displaying a smaller size than the rest of the thumbnails. Majority of the images are of the required size and even some that aren’t still don’t show up in a smaller thumbnail.

    Please reference attachments.

    Thanks

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    #144987
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    You’ll need to regenerate thumbnails to see the change

    – Kyle

    #145212
    bsweeeeet
    Member
    Post count: 20

    Kyle/Rui I have regenerate all thumbnails I have changed the sizes that are too small to the size required for woocommerce, and it is still not adjusting to what all the other thumbnails are doing.

    Please reference attachments I have done everything, Its maybe 2 images that are under the size requirement and they show up perfect so why is it the ones that are bigger are showing up smaller.

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    #145231
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Regenerated the images again, and the difference in the size on the homepage it’s gone.
    Now the images that are not ok are only the ones that have a lower width or height than the settings.

    Those one stretch somehow. If you other images in those situations and regenerate the thumbnails it will be fine.

    You can regenerate files individually so you don’t regenerate them all again.
    https://www.dropbox.com/s/dyd08bp02r9yaat/regenerate-single-image.png?dl=0

    -Rui

    #146502
    bsweeeeet
    Member
    Post count: 20

    Still not working. I have tried everything.

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    #146846
    bsweeeeet
    Member
    Post count: 20
    This reply has been marked as private.
    #147048
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Uploading any of your product images at a smaller size than what you have set in the woocommerce image settings will break the layout. Please make sure all of your images are bigger than the settings you have set

    – Kyle

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