New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Product Image disappeared

Viewing 6 posts - 1 through 6 (of 6 total)
  • Back to forum
    Posted in: Neighborhood
  • July 5, 2014 at 7:53 pm #88306
    bogo79
    Member
    Post count: 11

    Hello,

    my main image on the product page has somehow disappeared. Only the small gallery images are shown but you cannot click on them. Please have a look at:
    http://shop.kleineprints.de/produkt/meine-lieblinge/
    User: test
    Password: kpbogo

    This happens on all new products that I add.
    It looks like it is an option / setup issue … Could you please help?!?
    Cheers,
    Eva

    July 7, 2014 at 7:44 am #88465
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please could you provide me with a login so I can look into the issue for you?

    – Kyle

    July 7, 2014 at 7:54 am #88469
    bogo79
    Member
    Post count: 11
    This reply has been marked as private.
    July 7, 2014 at 8:00 am #88470
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please update your plugins, including WooCommerce as you are using version 2.1.4. Let me know if that fixes the issue

    – Kyle

    July 7, 2014 at 8:08 am #88474
    bogo79
    Member
    Post count: 11

    Hi Kyle,

    I’m afraid I can’t do that yet because we have changed so much within the theme that might disappear with the update. I have to go live first and then we will take the time to make all the files update ready.

    The image has been there in this version before and it just disappeared a few days ago… is there no other way to fix this?!

    Thanks,
    Eva

    July 7, 2014 at 8:13 am #88475
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Updating WooCommerce will not affect your theme changes? I can’t help debug an issue on an old version of WooCommerce when it is most likely to be the issue

    – Kyle

  • Back to forum
    Posted in: Neighborhood
Viewing 6 posts - 1 through 6 (of 6 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register