Product Fade overlay problems

[yoregistrandome]

Hola,
Today I updated the neighborhood theme to the latest version and now I find two problems:

Problem 1

I can’t see the product overlay nor the sale/new/sold-out badges.
When I enable the product overlay in FADE MODE I Can’t see the main product image nor the badges, only the second image that should be shown at roll-over

When I enable the product over lay in SLIDE UP or SLIDE SIDE It works right
but I want the fade overlay that I had working all right before

Problem 2

Before I had the shop page ordered in four columns, now is all messy
the product category is ordered in three columns, how could I make my shop page to be ordered in three columns as well?

I upload three images,
Product category with Fade Overlay
product category with Slide Up overlay
Shop (tienda) Page with messy products

Thank you, and sorry for my english, its not my first language

Elena

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[Kyle – SUPPORT]

Hi

1) Please enable the fade mode so I can check

2) That screenshot doesn’t look like a WooCommerce page to me, just looks like you have used the shortcode

– Kyle

[yoregistrandome]

Hi,
1. I just Changed it to fade Mode
2. I used one of the template pages and changed only the content, Then what should I do?
Thank you
Elena

[davidll]

I was just about to post the same question…
Just updated today.

The Fade has stopped working in the Product Overlay Transition Type.

When I switch it to left / right – it works.

Anything we can do to fix?

[MarcusF]

I have the problem as well.
My thumbnail pic ain’t showing any more and the transaction ain’t working.

/Kristoffer

[cassieegan]

I have the same issues!

[Rui Guerreiro – SUPPORT]

Hi,

Do you guys have cache plugins? If you have please purge the cache.

@cassieegan

@krimanost

@davidll

Can you guys provide the url of your websites? If necessary reply has private message, only the support team will see.

Thanks.

-Rui

[MarcusF]

This reply has been marked as private.

[cassieegan]

This reply has been marked as private.

[davidll]

This reply has been marked as private.

[davidll]

Hey

Turn off all plugins. Have the same issue.

As mentioned – when I switch it to ‘slide in from left/right’ it works, and then switch it to ‘slide in from bottom/top’
It works

Fade – nothing

D

[MarcusF]

It’s still a bug that needs to be sorted out 🙂
and it’s not a acceptable solution for all, i think.

but thanks for the trick.
I will not try it before an staff member has seen the “problem” so they can document it .

/Kristoffer

[yoregistrandome]

I don’t have any cache plugin

[Rui Guerreiro – SUPPORT]

Hi,

Just spoke with the development team and tomorrow will be available a new update that will fix this issue.

Tomorrow you just have to check for an update in Appearance-> Themes -> Neighborhood click in details.

Thanks.

-Rui

[yoregistrandome]

Hi
Thank you @Rui
What about my second problem?
Problem 2

Before I had the shop page ordered in four columns, now is all messy
the product category is ordered in three columns, how could I make my shop page to be ordered in three columns as well?

what can I do?
Thank you

Elena