New Landing How can we help? Themeforest Theme Support Neighborhood product display sizes weird after update

Viewing 5 posts - 1 through 5 (of 5 total)
  • #53055
    dirtrag
    Member
    Post count: 5

    my product catalog images are looking a bit off after the update last night.

    on one page they are all the correct size, but the smaller image (FAQ image) looks like it is scrolling.
    https://rotatingmassmedia.com/store/product-category/subscriptions/

    on another page the products are all shrunken and cut off.

    https://rotatingmassmedia.com/store/product-category/accessories/

    They were OK before. I haven’t changed anything besides the update. I have the product images set to your recommendations.

    #53395
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    The first issue is because that image is not 720px high, I suggest adding extra white space to the image using an image editing software.

    Not too sure about the second image, must be something that WooCommerce have changed. Try regenerate your thumbnails and see if it works.

    If not check back and I will look into the issue for you.

    – Kyle

    #53479
    dirtrag
    Member
    Post count: 5

    Regenerating the thumbnails didn’t work.
    Thanks

    I know the first image is smaller then 720 but previous to this update it displayed as just a smaller image, no scrolling.

    #53494
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    It is not scrolling, it is just duplicated underneath as that is the hover image. Unfortunately this is down to the WooCommerce update therefore it is not down to us.

    However I will forward this to the developer to see if he has a solution

    – Kyle

    #53892
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @dirtrag,

    Looks like some of your images on that category are of smaller sizes? They all need to be of a size large enough to meet 540 x 720 else they will cause cropping on the others so that they aren’t of unequal size.

    – Ed

Viewing 5 posts - 1 through 5 (of 5 total)

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