Product Asset limited to 8 items

[Katie Sutton]

Can’t tell you how much it pains me to re-open this, but it is happening again and I haven’t done anything at all to the site (just took a long weekend off) 🙁 Woocommerce System Status is reporting that I have a memory limit of 256 MB but when I am logged in to the site (as our customers will be), the Shop and Wine pages I created are not loading. Please help!

[David Martin – Support]

Hi,

Your shop and wine pages are loading for me: ex https://dev.tycaton.com/shop/wine/

Can you add some screenshots of what you see?

Thanks.

[Katie Sutton]

Hello, it pains me to no end to have to re-open this but after a long weekend away, I came back to my site and the problem persists. The Wine and Shop pages won’t display when I am logged in (and thus won’t display when my customers log in). Woo commerce System Status still says memory is 256. Can you please help me solve this? My client really wants to get ready to launch and this is a major problem. Thank you!

[Katie Sutton]

Whoops sorry – didn’t see that you had responded! They are loading for you because you are not logged in. Can you please use the credentials I sent you (private) to log in and you will see what I mean. Or sign up for a customer account or a membership (Free). In any of these scenarios, once you are logged in, the page just does not load. White screen or internal error server, depending on your browser!

[Katie Sutton]

Another weird update: the Shop and Wine pages do load correctly if I’m logged in as a member of one of our wine clubs (memberships were set up through the Woocommerce Memberships plugin). So, that’s good.

However, if I log in as an admin or as a regular (non-club member) customer, I get Server Error 500 (Google Chrome) or white screen (Safari and Firefox). So, that’s bad.

I have not installed the new update for woocommerce yet because I thought that would muddy the waters.

[David Martin – Support]

Hi,

If you open your wp-config.php, please add this: define('WP_MEMORY_LIMIT', '256M');

Does that remedy the 500 error?

Thanks.

[Katie Sutton]

Hi David,
Thanks but I did this a few steps back and, unfortunately, it did not resolve the issue. Still baffled and would truly appreciate your help. I went ahead and updated to the new Woocommerce version as well as the new Atelier release in hopes that maybe that would help, but sadly, still having the same problem when logged in as an Admin or as a returning Customer. If I am not logged in at all, or if I am logged in as a member of one of our wine clubs (which we set up using the premium Woocommerce Memberships plugin), the pages load correctly. It is only the Wines and Shop pages that are not loading.

One thought: our site currently loads very slowly because the server gets hung up looking for our non-existent SSL certificate (we are going to add that once we are done developing but my client’s host set the dev site up as https) Is there any chance that this could be the issue? Seems strange since the pages ARE loading for non-logged in users and wine club members but thought I’d through it out there as a possible cause?
Katie

[David Martin – Support]

Hi,

If you are not using the HTTPS, please remove the functionality: https://dev.tycaton.com/wp-admin/options-general.php

Please disable and then delete the plugin Swift Framework 1.66. Please then upload this zip file with the latest 1.7+ version: https://www.dropbox.com/s/v1an2fpylsvniqc/swift-framework.zip?dl=0.

Thanks.

[Katie Sutton]

I uploaded the new swift framework. Can you give me a hint as to what the code I need to remove looks like? I’m not a php expert … looked through file but couldn’t really see what I need to change. Thanks in advance, Katie

[David Martin – Support]

Hi Katie,

What code or above post are you referring to? I did not mention any code?

Cheers

[Katie Sutton]

In your response JANUARY 27, 2016 AT 1:30 PM #244101, you directed me to try the following:
“If you are not using the HTTPS, please remove the functionality: https://dev.tycaton.com/wp-admin/options-general.php”

I looked at that file and I don’t know how to do what you are suggesting. I thought you meant there was a bit of code in there that needs to be commented out in order to remove the functionality. Can you explain what you are suggesting I do?

Thanks,
Katie

[David Martin – Support]

If you are not using https, you need to remove it from the “WordPress Address (URL)” and “Site Address (URL)”. Change the https to http.

Thanks.

[Katie Sutton]

Do you mean to change it to http in the WordPress Dashboard>Settings>General? I did this. The problem persists. I was raising the https as a possible reason why it’s happening but I’m really not sure that is it…
This problem only happens on certain pages with a lot of items on them – the Shop page and the Wine page (our most important pages). The other store front pages using the Product Asset display fine whether I am logged in or not. As I mentioned in my posts above, it only happens if I am logged in as an admin (not as much of a problem) or a customer is logged into their account (a real problem). Really need help with this please.

[David Martin – Support]

Hi,

Can you raise a support ticket with your host and provide them with this screenshot, fairly sure this is all related to either an invalid secure certificate or having https wrongly setup.

Thanks.

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