New Landing › How can we help? › Themeforest Theme Support › Pinpoint › Problems upgrading to 1.6.1

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    Posted in: Pinpoint
  • April 30, 2014 at 10:47 am #71092
    dmathiasen
    Member
    Post count: 27

    I’m trying to upgrade my theme. Every time I upgrade, it corrupts my theme folder. And I need to use my backup. I even tried to turn off all plugins while upgrading nothing helps.
    When I download the theme from themeforest it’s only version 1.6? Can I get the themefiles version 1.6.1 to manually upgrade?

    Best regards
    Dennis

    April 30, 2014 at 11:31 am #71124
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hey, what happens when you update? Can you let us know what corrupted means exactly in your case?
    I recommend removing the theme via FTP before uploading the latest version so you can make sure all the files get uploaded correctly!

    April 30, 2014 at 12:29 pm #71150
    dmathiasen
    Member
    Post count: 27

    Hello

    Well, now all the sudden the upgrade worked. Maybe it was the server making some trouble. But after upgrade I still see blank window in the text editor? I thought the 1.6.1. upgrade skould have fixed it.

    April 30, 2014 at 5:08 pm #71272
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    It is likely to be a plugin conflict issue, please try deactivating all of your plugins and see if it fixes the issue. If so activate them one by one until you identify which one is causing the issue

    – Kyle

    May 1, 2014 at 9:10 am #71411
    dmathiasen
    Member
    Post count: 27

    I found out that it’s a browser issue. Nothing to do with plugins. I have deactivated all – still problems.
    Firefox on Win 7 – not working
    Chrome on Win 7 – working
    IE 11 on Win 7 – working
    Safari on mac os X – working.

    Strange huh?

    May 1, 2014 at 9:18 am #71413
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok no problem, there a browser update available?

    – Kyle

    May 1, 2014 at 9:20 am #71416
    dmathiasen
    Member
    Post count: 27

    Just upgraded firefox to version 29. But still have the problem?

    May 1, 2014 at 9:23 am #71418
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Strange, works fine on our end

    – Kyle

    May 1, 2014 at 9:33 am #71427
    dmathiasen
    Member
    Post count: 27

    Hmmm even more strange. Must be local on my machine. Damn 🙂
    Thanks for support.

    May 1, 2014 at 9:42 am #71433
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem 🙂

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    Posted in: Pinpoint
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