New Landing › How can we help? › Themeforest Theme Support › Neighborhood › problems over problems

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    Posted in: Neighborhood
  • July 1, 2015 at 12:05 am #190390
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    That’s not what I’m seeing. What do you have set as for those settings?

    1st image in the carousel: 700×904

    2nd image in the carousel: 1500×1687

    – Ed

    July 1, 2015 at 10:55 am #190527
    romanhajek
    Member
    Post count: 107

    I can’t open your links, but I’m talking about the thumbmnails. The dimension of the “Filigraner Stacking Ring” are different.

    July 1, 2015 at 11:57 am #190564
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi there,

    Apologies for that – links weren’t needed.

    Please can you either give me a login to your site or show me with a screenshot what your WooCommerce image settings are – THIS is the issue here, this is not a problem with the theme.

    – Ed

    July 1, 2015 at 2:37 pm #190645
    romanhajek
    Member
    Post count: 107
    This reply has been marked as private.
    July 1, 2015 at 5:19 pm #190717
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    I’m currently using the Regenerate Thumbnails plugin for you, that’s likely all that you need to do.

    – Ed

    July 1, 2015 at 10:31 pm #190810
    romanhajek
    Member
    Post count: 107

    that did not worked out well… see screenshots

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    July 1, 2015 at 10:35 pm #190813
    romanhajek
    Member
    Post count: 107

    here is another screenshot.

    July 1, 2015 at 10:38 pm #190814
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    I didn’t have time to complete the process, go to Tools > Regenerate and then click the button and let the process complete.

    Check your homepage now.

    – Ed

    July 1, 2015 at 10:44 pm #190816
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    The images which are shorter just need regenerating. WooCommerce requires this every time you change the image size settings, this has NOTHING to do with the theme itself.

    – Ed

    July 1, 2015 at 10:53 pm #190820
    romanhajek
    Member
    Post count: 107

    okay, thank you. I just started regenerating.

    July 2, 2015 at 9:55 am #190919
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Great.
    -Rui

    August 25, 2015 at 7:43 pm #207407
    romanhajek
    Member
    Post count: 107

    hello,
    since the last update yesterday I won’t get any new order emails and can’t enable them or any others, neither I can change the email type.

    August 25, 2015 at 10:39 pm #207425
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    @romanhajek – are you using the latest version of WooCommerce? The theme has no control over the emails, and won’t affect them not sending.

    – Ed

    December 13, 2015 at 11:58 pm #235141
    romanhajek
    Member
    Post count: 107

    hello, i have big problems with the atelier theme(see screenshot of http://www.itscult.com/shop/). How can I solve that problem? its urgent so please respond fast!
    best regards
    David

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    December 15, 2015 at 12:19 pm #235542
    David Martin – Support
    Moderator
    Post count: 20834

    Hi David,

    It’s best to create a new support topic if you have a new query you need help with.

    Please update the theme to the latest version, then update WP to the latest WP 4.4. This will fix the missing sidebar.

    I notice you are using a child theme, have you tested this with the child theme deactivated? Please do this.

    Thanks.

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    Posted in: Neighborhood
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