problems over problems

[romanhajek]

I just tried your settings, but it didn’t worked at all.
Now i tried to disable the maintenance mode but it doesn’t work.

[Rui Guerreiro – SUPPORT]

Hi,

Try to purge the cache and disable the cache plugin.

While you are development phase disable the cache plugin. It will only create unnecessary problems.

-Rui

[romanhajek]

I deactivated wpml and activated it again, now the page works fine, because wpml isn’t working anymore. Now translation via .mo file is activated although there is no .mo file for german language available. When I activate translation via wpml again the page is a lot slower and everything breaks – the pictures on the single product pages are all over the place and you can’t shop anymore or the product is not even found anymore. I had to pay the theme and wpml because you don’t provide a .mo file and now it doesn’t work at all.
Do you have any solutions?

[Rui Guerreiro – SUPPORT]

Hi,

We a lot of customer with the sites working fine with WPML.
Can we activate the WPML again to check it?
Are you still with the cache plugin active?

-Rui

[romanhajek]

hello,
yes the plugin is activated, because the page is very slow if the plugin is deactivated.
the last days we had a lot of potential customers, who weren’t able to purchase because the page won’t stop loading at the payment/checkout, at least 30 people wrote us that they couldn’t purchase. would it be possible, that you can send us an other theme for example atelier provides a .mo file, right?

[Rui Guerreiro – SUPPORT]

Hi,

I made a purchase without any problem.
https://www.dropbox.com/s/6jnmm0nett6rx06/checkout_page.png?dl=0

We provide the .po and .mo files in all the themes. We just don’t have it full it translate it in all languages cause we depend on the customers to provide us those translations.

Also if there is any issue with WPML you should also contact their support team.

-Rui

[romanhajek]

yes sometimes everything is going well, but I can send you at least 5 mails from people, who are complaining about the same issue.

Please send us an other theme for example atelier.

[Rui Guerreiro – SUPPORT]

Will have to forward the situation to my superior.
Thanks

-Rui

[Swift Ideas – Ed]

Hi @romanhajek

If it works in any instance then the issue is very unlikely to be the theme’s fault. Please provide more information as to what happens when it doesn’t work and we’ll advise as best we can.

– Ed

[romanhajek]

I don’t know much, but  many customers are complaining, they used different browser and different devices…

[Swift Ideas – Ed]

We need more to go on – honestly the theme is not at fault here, if it was we’d have hundreds of customers posting about it.

Please try and get more substantial information for us to go on.

– Ed

[romanhajek]

they mentioned, that the cost calculation on the checkout page was wrong and it wouldn’t stop loading.

[Swift Ideas – Ed]

Can you provide steps to replicate the issue?

– Ed

[romanhajek]

no, because sometimes they had problems and the next day they could order without any problems. I tried it as well and everything went fine, but really a lot of people had these problems and I’m sure, not everyone with these problems told us about it.

[Swift Ideas – Ed]

It must be an issue with caching, or your host. The theme would not cause issues one day, and then be fine the next.

– Ed