problems over problems

[romanhajek]

hello,
i really like the look and the functions of this theme, but I unfortunately we have a lot of problems with it:
1. The site is very slow, I already tried to streamline it, but everything got worse. Furthermore I already talked to my webhost and he did everything he can do. Every time a few people try to go on our site at the same time, it says resource limit is exceeded.
2.the wpml plugin can not translate everything even it is translated in wpml.
3.one of the product carousels on the homepage disappears on the german site but in english is everything fine.
4.the wishlist plugin doesn’t work at all.
5.it takes forever to load the product pictures on the single product pages(I guess it would help to inline the javascript on this template, but Im not sure which one is the right one to customize).

please help

best regards

[Nishant – SUPPORT]

Hello romanhajek,

Your url isn’t opening. Please check and get back to us.

[romanhajek]

This reply has been marked as private.

[romanhajek]

I don’t know how thats even possible, but the design of the page is gone

[Nishant – SUPPORT]

Please try to deactivate plugins which you have installed apart from those which came with Neighborhood. And then let me know.

Because your error is giving a error. Also, try to contact your host regarding your slow speed issue.

[romanhajek]

of course wpml is slowing the page… but I need it to be translated, otherwise the theme is useless for me.
I already spoke with my host, he has done everything he can to provide maximum performance

[romanhajek]

Hello,
please give me a solution for the problems mentioned in the first message.
I already contacted the host and he did everything the could do.
The theme is slowing the page.Everyday the site is not working I loose at least €1000.
If you can’t find a solution, please give me my money back or give me a coupon for another theme.

[Swift Ideas – Ed]

Hi @romanhajek

There is nothing in the theme which is explicitly slowing the page down. The current problem is being caused by Better WordPress Minify – this requires configuration, it won’t just work as-is with all themes & plugins. I’ll see what I can do for you with that.

– Ed

[Swift Ideas – Ed]

Who is your host?

– Ed

[Swift Ideas – Ed]

Here is the speed issue: https://www.dropbox.com/s/vejbwn7pgj2je9k/Screenshot%202015-05-28%2012.08.52.png?dl=0

Almost 4 seconds is spent waiting at your host before the site even begins to load.

– Ed

[romanhajek]

Our host is myworld4you.
Can you help me solving this issue?
What can I do?

[Nishant – SUPPORT]

Hello romanhajek,

You need to speak with your host to get your speed issues resolved.

Regards,
Nishant
SwiftIdeas Customer Support Team

[romanhajek]

recently I tested the site with pagespeed from google and it told me, that the main problem are that css and js should be inlined… it never mentioned any serverdelay.

[Swift Ideas – Ed]

@romanhajek – Page Speed is mainly for testing the site itself, it doesn’t really take into account the hosting speed.

If you turn off maintenance mode, and run the site through http://tools.pingdom.com/fpt/ you will see the breakdown of where the time is spent.

– Ed

[romanhajek]

why is this theme so fragile, everytime when I turn off and on a plugin to test anything the single product page is completely ruined, and after some time it is working again…
this time it is not getting normal again and the products are shown as posts or are not even found. how can i get it in order again?
please help