New Landing › How can we help? › Cardinal › Problems after update Swift Framework 1.50

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    Posted in: Cardinal
  • August 7, 2015 at 7:24 am #201694
    lgblom
    Member
    Post count: 219

    Hi.
    I have big problems,
    I just update to latest version of Swift Framework 1.50 and now website is down.

    I can’t login to admin to check whats the problem.

    What to do?

    Best regards
    L G

    August 7, 2015 at 7:25 am #201696
    lgblom
    Member
    Post count: 219
    This reply has been marked as private.
    August 7, 2015 at 8:02 am #201715
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Maybe something went wrong in the plugin update.

    Can you try to upload the plugin files, unzip the attached file in your computer and upload the plugin folder to your server using ftp to the wp-content/plugins directory.

    https://www.dropbox.com/s/uz3hzcfenec7ges/swift-framework.zip?dl=0

    If you don’t know how to do it, provide us ftp access in a private reply.

    -Rui

    August 8, 2015 at 5:04 am #202068
    lgblom
    Member
    Post count: 219

    Hi Rui and thanks for answer.
    I restored my site and tested again to update the theme to the latest version and it works fine . Then considered to update Swift Framework again and the same problems .
    The page stopped working.
    I saw that the plugin had been updated again yesterday , but it is still something that makes it not work.
    I have been running my website again but do not know when I dare to update the plugin.

    /L G

    August 10, 2015 at 9:45 am #202273
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Is it possible that you update to the latest version of the plugin and we will check what happens?
    Do a backup first.

    -Rui

    August 12, 2015 at 6:08 am #202988
    lgblom
    Member
    Post count: 219

    Hi Rui,
    i just update Swift Framework to latest version.
    The page is now empty…

    I have latest version of wordpress and Cardinal

    I have backup 🙂

    /L G

    August 12, 2015 at 8:21 am #203013
    lgblom
    Member
    Post count: 219

    Hi.
    its not possible to logon to admin… 🙁

    LG

    August 12, 2015 at 8:36 am #203019
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Please open you wp-config.php file and find WP_DEBUG, set it to true and let us know so we can check what error is shown

    – Kyle

    August 12, 2015 at 9:19 am #203037
    lgblom
    Member
    Post count: 219

    I have problems to connect sever.
    I have send mail to support for server.

    I will be back to you

    /L G

    August 12, 2015 at 9:32 am #203044
    lgblom
    Member
    Post count: 219

    Hi.
    now i change to “true”

    August 12, 2015 at 9:34 am #203047
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Will forward to Rui to see if he knows the error

    – Kyle

    August 12, 2015 at 9:49 am #203061
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you provide FTP access? That’s the only way to get in the site.
    Thanks

    -Rui

    August 12, 2015 at 10:07 am #203072
    lgblom
    Member
    Post count: 219
    This reply has been marked as private.
    August 14, 2015 at 8:02 am #203950
    lgblom
    Member
    Post count: 219

    Hi.
    have you find whats the problem with update Swift Framework?

    Have a nice weekend 🙂

    L G

    August 14, 2015 at 12:23 pm #204061
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I have resolved the issue so please check it now.
    Thanks
    Mohammad

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