New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Problem with update!

Viewing 13 posts - 1 through 13 (of 13 total)
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    Posted in: Neighborhood
  • December 11, 2015 at 9:50 pm #235055
    Sean
    Member
    Post count: 116

    You guys spelled “neighborhood” wrong in the directory name causing my website to break. Please fix for other users ASAP. Thanks!

    December 12, 2015 at 12:38 am #235067
    Sean
    Member
    Post count: 116

    Anyone want to reply? My dropdown menus are also no longer working. http://www.springrates.com

    December 14, 2015 at 11:20 am #235200
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    We resolved this with a new updated almost immediately with a new update.

    Please use your FTP to rename the folder to the correct spelling, everything will then revert to normal.

    Thanks.

    December 14, 2015 at 2:50 pm #235259
    Sean
    Member
    Post count: 116

    My theme folder is named appropriately but I still have the issue.

    December 14, 2015 at 3:14 pm #235267
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    You mean in the main nav? do you have them set up in the backend?

    – Kyle

    December 14, 2015 at 3:31 pm #235273
    Sean
    Member
    Post count: 116

    Yes, the menu and the cart dropdown had been working fine. They are set up. You can see there’s a JS issue on the page. The content is loaded and the markup is on the page, it’s just not displaying.

    December 14, 2015 at 3:36 pm #235278
    David Martin – Support
    Moderator
    Post count: 20834

    What is your URL?

    Thanks.

    December 14, 2015 at 3:36 pm #235279
    Sean
    Member
    Post count: 116

    http://www.springrates.com

    December 14, 2015 at 3:39 pm #235283
    David Martin – Support
    Moderator
    Post count: 20834

    Could you add us a WP login, so we can take a close look.

    Your child theme is likely causing an issue, so we’ll need to look at the structure of that.

    – David.

    December 14, 2015 at 4:23 pm #235306
    Sean
    Member
    Post count: 116
    This reply has been marked as private.
    December 15, 2015 at 1:26 am #235454
    Sean
    Member
    Post count: 116
    This reply has been marked as private.
    December 15, 2015 at 3:45 am #235461
    Sean
    Member
    Post count: 116

    Nevermind. Fixed the error.

    December 15, 2015 at 8:17 am #235494
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I am glad 🙂 that you managed to resolve the issue.
    Thanks
    Mohammad

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    Posted in: Neighborhood
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