New Landing › How can we help? › Themeforest Theme Support › Dante › Problem with thumbnails

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    Posted in: Dante
  • May 9, 2014 at 8:39 am #73656
    design.mlm
    Member
    Post count: 12

    Hello.

    Here is my problem:

    I just move my entire website to a new domain. I have moved everything, files, database, … And I have changed all the link related to the old domain in the database.

    Everything is perfectly working, except the thumbnails of the Masonry portfolio. If I put a Slider instead of a image, it’s working, but not a single image.

    Any help?

    May 9, 2014 at 10:21 am #73690
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Strange, please check that you have GD image library enabled on the server

    – Kyle

    May 9, 2014 at 10:35 am #73699
    design.mlm
    Member
    Post count: 12

    I don’t really know how to check that, but everything else is working, sliders, parallax, other thumbnails, galleries … I spent hours looking for what’s wrong but cannot find it.

    May 9, 2014 at 10:48 am #73703
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    If you could provide me with a link and login via private reply I will check it out for you

    – Kyle

    May 9, 2014 at 10:51 am #73705
    design.mlm
    Member
    Post count: 12
    This reply has been marked as private.
    May 12, 2014 at 9:11 am #74035
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Is the new domain on a different server to the old domain?

    – Kyle

    May 13, 2014 at 2:36 pm #74615
    design.mlm
    Member
    Post count: 12

    Yes, both website are on different servers. Any idea?

    May 13, 2014 at 2:38 pm #74616
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please contacts the hosts of the new server and ask if GD image library is enabled

    – Kyle

    May 13, 2014 at 2:55 pm #74618
    design.mlm
    Member
    Post count: 12

    They said yes, the GD library is enabled.

    May 13, 2014 at 3:08 pm #74623
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok, I will forward this topic to the developer as I don’t know what’s causing the issue

    – Kyle

    May 13, 2014 at 3:12 pm #74625
    design.mlm
    Member
    Post count: 12

    Thanks for your help! I hope to find a solution soon as possible.

    May 13, 2014 at 4:37 pm #74674
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Very odd.. Can you ask your host to / you check your server logs to see if any errors are logged?

    – Ed

    May 13, 2014 at 5:18 pm #74695
    design.mlm
    Member
    Post count: 12
    This reply has been marked as private.
    May 13, 2014 at 7:11 pm #74726
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Yes, definitely too much. How many plugins do you have active?

    – Ed

    May 13, 2014 at 8:17 pm #74737
    design.mlm
    Member
    Post count: 12

    Without any plugins I still have 137000 kb of ram used

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    Posted in: Dante
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