New Landing › How can we help? › Themeforest Theme Support › Dante › Problem with MP4 video parallax

Viewing 15 posts - 1 through 15 (of 15 total)
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    Posted in: Dante
  • October 31, 2014 at 11:25 pm #124840
    tynus
    Member
    Post count: 170

    Hi,
    I’ve tried to add three videos in ogg, WebM and MP4.
    I’m using miro video converter.

    But each time that I add a mp4, the parallax section looks terrible in chrome, firefox etc. But they do work in safari and IE11. It looks just fine in chrome and firefox when I just use the ogg and WebM…but then there is no video visible in safari and IE11.

    So now I’m stuck with only using ogg and WebM 🙁

    I’d like to be able to use the mp4 as well so people with safari and IE11 can see the parallax video.

    Is there a fix for this?

    Thanks

    November 3, 2014 at 12:30 pm #125105
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you create a test page with that mp4 video Parallax so we can take a look?

    -Rui

    November 3, 2014 at 12:45 pm #125113
    tynus
    Member
    Post count: 170
    This reply has been marked as private.
    November 3, 2014 at 1:11 pm #125120
    tynus
    Member
    Post count: 170
    This reply has been marked as private.
    November 4, 2014 at 11:43 am #125417
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    The video is working for me on the test page? (see screenshot)

    – Kyle

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    November 4, 2014 at 1:05 pm #125465
    tynus
    Member
    Post count: 170
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    November 4, 2014 at 1:18 pm #125475
    tynus
    Member
    Post count: 170
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    November 5, 2014 at 3:54 pm #125933
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Will have to forward this one to the development team.
    Thanks.

    -Rui

    November 5, 2014 at 4:18 pm #125948
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @tynus,

    This is likely an issue with your video files and/or server setup (there needs to be specific htaccess rules for videos to be streamed via the server.

    Can you please check the appropriate format in the browser directly? If it doesn’t play in the browser then you can narrow it down.

    See this guide: http://ottopress.com/2011/howto-html5-video-that-works-almost-everywhere/

    – Ed

    November 6, 2014 at 7:32 am #126072
    tynus
    Member
    Post count: 170
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    November 6, 2014 at 7:43 am #126073
    tynus
    Member
    Post count: 170
    This reply has been marked as private.
    November 6, 2014 at 1:37 pm #126209
    tynus
    Member
    Post count: 170
    This reply has been marked as private.
    November 6, 2014 at 6:42 pm #126286
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    @tynus – good news that it appears to have sorted itself. Does the .webm / .ogv video play in Firefox?

    – Ed

    November 6, 2014 at 8:32 pm #126309
    tynus
    Member
    Post count: 170

    Hi Ed,
    I discovered that it did had to do with a badly exported video mp4 file by miro. Probably I’ve just used a too low quality as a source 🙁

    Concerning the firefox browser problem, which I still experience on my mac, that seems to be a faulty firefox browser error 🙁

    …I’ve checked the test page in firefox,chrome,IE11 and Safari on another computer…and the videos show perfectly.

    So in short; bad browser+badly converted video file= the cause…and NOT the theme 🙂

    Sorry to have bordered you all with this.

    Thanks

    November 6, 2014 at 8:36 pm #126310
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    No problem. Glad you sorted it!

    – Ed

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