Problem with Master Slider 2.12.2 on IElt11

[darthsaschi]

Hi Swiftideas.

We have a problem with Master Slider on IE10 and 9.

See attached Image.

Master Slider Support will not accept my question because of the bundle, so they will ask me to ask you 🙂

It´s quite urgent, the site is live :[

Thank you.

Sascha

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[Rui Guerreiro – SUPPORT]

Hi,

I’m not getting any error using IE11 in Windows 7
You can post a comment in their Themeforest product page comments, they should reply.

-Rui

[darthsaschi]

Hi Rui.

Yes, it´s an IE10 and IE9 problem.

I´ll try to contact them, but last time they sent me back to you.

Sascha

[darthsaschi]

Ah, yes – IElt11 – IE lower than 11.

Sorry for being unclear :[

[darthsaschi]

Hi Rui.

Master Slider latest Version is 2.14.

Do you think the latest version could have this fixed?

Kind regards.

Sascha

[Rui Guerreiro – SUPPORT]

No problem. Manage to replicate the error.
Will have to forward this to the development team.

The error says that it’s not possible to get the property “slice”

-Rui

[Swift Ideas – Ed]

Have just updated the version in the sticky topic – please try that out.

– Ed

[darthsaschi]

Thanks Ed.

Sadly the error persists…

I wrote it to averta and they also advised me to update.

What shall we do now?

Thanks and kind regards.

Sascha

[Swift Ideas – Ed]

Best to let them know that the update didn’t fix the issue – which is definitely a plugin issue.

– Ed

[darthsaschi]

Hi Ed.

I did. I hope they can fix it soon…

I´ll let you know.

Sascha

[Rui Guerreiro – SUPPORT]

Ok. Let us know.
-Rui

[darthsaschi]

Hi Swiftideas.

Okay, averta sent me back to you:

http://codecanyon.net/item/master-slider-wordpress-responsive-touch-slider/7467925/comments?page=34&filter=all#comment_10068782

What to do next?

Thanks and kind regards.

Sascha

[Swift Ideas – Ed]

What a waste of time. I’ll have to log the same issue with them so that they’ll actually look at it.

I’ll be in touch once we get a response from them.

– Ed

[Swift Ideas – Ed]

Alright, thanks for clarification. I passed this issue to our dev team and we will fix it in upcoming update.

Thanks for reporting.

We’ll post the updated zip in the sticky topic when we receive notification from them.

Thanks,

– Ed

[darthsaschi]

Hi Ed.

I’m sorry they didn’t accept my issue.

Thanks for your support!

Sascha