New Landing › How can we help? › Atelier › Problem with maintenance mode

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    Posted in: Atelier
  • October 12, 2015 at 9:10 pm #220272
    OliviaPingret
    Member
    Post count: 85

    Hi,
    I created a coming soon page and activated it on theme option> maintenance mode > custom page. But, I would like all administrators can see all the site when they are connected. Currently, if I see my shop page, I’m redirected to coming soon page automatically.
    what is the solution ?

    Thanks in advance
    Olivia

    October 13, 2015 at 7:59 am #220323
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    It should not happen. Let me check your site so please provide me login detail.
    Thanks
    Mohammad

    October 13, 2015 at 12:25 pm #220413
    OliviaPingret
    Member
    Post count: 85
    This reply has been marked as private.
    October 13, 2015 at 1:10 pm #220439
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please deactivate maintenance related plugins and check.
    Thanks
    Mohammad

    October 13, 2015 at 1:57 pm #220466
    OliviaPingret
    Member
    Post count: 85

    Hi Mohammad,

    I’m sorry I don’t understand, I have to deactivate a plugin ? Which on?
    Do I need to configure the maintenance mode on Theme option (custom page)?

    October 13, 2015 at 2:00 pm #220468
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    I’ve sorted this for you now, you don’t need a maintenance plugin, the theme has that functionality. I’ve set it for you in Theme Options > Maintenance Mode

    – Kyle

    October 13, 2015 at 2:23 pm #220479
    OliviaPingret
    Member
    Post count: 85

    Hi,
    Yes, I saw it but when I turn on maintenance mode, my team & I don’t have access to the site but just the coming soon page … I would like to use my coming soon page but I don’t want give access to the site to all visitors for mow, just logged users (administrator).
    It is possible?

    Thanks for your help!

    Olivia

    October 13, 2015 at 2:29 pm #220481
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Admin users if logged in do not see the maintenance page

    – Kyle

    October 13, 2015 at 2:33 pm #220484
    OliviaPingret
    Member
    Post count: 85

    Hi Kyle,

    Unfortunately yes… Is there any problem?
    Please, could you help me?

    Thanks
    Olivia

    October 13, 2015 at 2:34 pm #220485
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    I’m logged in as admin and look: http://d.pr/i/1bIU6/2UVBImQQ

    I don’t see the issue?

    – Kyle

    October 13, 2015 at 2:54 pm #220495
    OliviaPingret
    Member
    Post count: 85

    Because, I deactivated the maintenance mode. I’m activated now, please check

    October 13, 2015 at 2:59 pm #220498
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Can you deactivate all of your other plugins to see if that fixes the issue?

    Kyle

    October 13, 2015 at 3:03 pm #220501
    OliviaPingret
    Member
    Post count: 85

    Hi,

    Ok, I deactivated the WP Maintenance plugin that I added yesterday.

    October 13, 2015 at 3:06 pm #220504
    OliviaPingret
    Member
    Post count: 85

    Should I disable all others plugins that I added? Like plugin forms, newsletter etc…

    October 13, 2015 at 3:17 pm #220509
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Yes all plugins apart from woocommerce and swift framework

    – Kyle

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