New Landing How can we help? Atelier Problem with Framework

Viewing 14 posts - 1 through 14 (of 14 total)
  • Posted in: Atelier
  • #330341
    erikbalster
    Member
    Post count: 63

    Hi guys,

    I updated my clients website to the latest version of WordPress, the theme and the Swift Framework. Now some of the elements in the page builder doesn’t show. I updated a lot of other website running Swift and didn’t had any problems after the updates.

    Can you help me out?

    Kind Regards,

    – Erik

    #330373
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Any specific page? The homepage loaded fine to me.
    Try to purge the cache from Total cache and also from your browser.

    -Rui

    #330393
    erikbalster
    Member
    Post count: 63

    allmost all pages has some elements that are missing. The homepage only show the first banner. Below the banner is a lot of white space but in the page builder at the backend i can see all my content

    #330401
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    #330438
    erikbalster
    Member
    Post count: 63

    i disabled the plugin that caused those errors.

    See the image i included for the errors i now see.

    Attachments:
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    #330556
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    #330557
    erikbalster
    Member
    Post count: 63

    Hi Rui,

    I removed the custom javascript but the same errors appeare, so i don’t think that has anything to do with it.

    Kinds regards,

    – Erik

    #330559
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Just realised that the SwiftFramework plugin it’s not the latest version.

    Try to update to the latest version and clear the cache. If doesn’t work, disable all plugins except SwiftFramework and Woocommerce.

    -Rui

    #330562
    erikbalster
    Member
    Post count: 63

    I know, i just downgraded the WordPress version and Framework to see i that solved it for now. Yesterday i had runned the latest versions of WordPress, Swift Framework and the theme.

    I updated everything again, turned off all plugin except swift framework. It happened after the theme update so i think that caused it.

    #330563
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I made a few tests and there is something else caching files besides the W3TC. I created a draft page to replicate the error and started deleting elements. At the moment there is no page content and it still shows content in the frontend.
    I deactivate for a few seconds W3TC to confirm this.

    If I deactivate the pre-minified scripts it works fine. Check the site again.

    https://cl.ly/3k2d1F1H0w0D/Image%202017-06-29%20at%205.03.03%20PM.png

    My guess is that something is caching the old minified files.

    -Rui

    #330567
    erikbalster
    Member
    Post count: 63

    The site works again, thanks. And thanks for your clear explanation

    #330568
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Erik,

    Did you find the other caching mechanism causing this? If so, I will mark this as resolved if you agree also.

    Thanks,
    David.

    #330570
    erikbalster
    Member
    Post count: 63

    Hi David,

    No, i’m not aware of something that’s caching the website.

    But the website is fixes so i’m happy

    #330572
    David Martin – Support
    Moderator
    Post count: 20834

    Ok, glad it’s sorted for you.

    Thanks,
    David.

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