New Landing › How can we help? › Cardinal › Problem with Easy Digital Downloads

Viewing 11 posts - 1 through 11 (of 11 total)
  • Back to forum
    Posted in: Cardinal
  • November 12, 2014 at 6:29 am #127509
    jeppevinum
    Member
    Post count: 156

    I can’t install Easy digital downloads frontend submissions…

    November 12, 2014 at 6:31 am #127510
    jeppevinum
    Member
    Post count: 156
    This reply has been marked as private.
    November 12, 2014 at 11:03 am #127582
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    can you try to activate the default Twenty Fourteen theme and after that try to install the plugin.

    If it works activate again the Cardinal Theme.

    -Rui

    November 12, 2014 at 3:33 pm #127679
    jeppevinum
    Member
    Post count: 156

    It works with twenty fourteen theme, but when i activate cardinal it breaks again.

    November 12, 2014 at 3:34 pm #127680
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you provide us admin access so we can check for additional problem?

    -Rui

    November 12, 2014 at 3:41 pm #127681
    jeppevinum
    Member
    Post count: 156
    This reply has been marked as private.
    November 12, 2014 at 4:22 pm #127708
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I tried to activate the theme and now the error doesn’t go off. Can you provide me ftp access to fix to deactivate the theme or the plugin?

    It’s just necessary to rename the plugins directory so then we can activate the default WordPress theme again.

    -Rui

    November 14, 2014 at 10:42 am #128297
    jeppevinum
    Member
    Post count: 156
    This reply has been marked as private.
    November 14, 2014 at 11:05 am #128306
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    That seems to be a problem with the plugin Easy Digital Downloads – Frontend Submissions not a problem with the official Easy Digital Downloads.

    You also have 2 directories for the same plugin, one is a backup but you should have it inside that directory.

    Something inside this plugin is causing that conflict in Cardinal theme.

    -Rui

    November 15, 2014 at 10:30 am #128544
    jeppevinum
    Member
    Post count: 156

    I have tried to make a clean install, with the newest update from easy digital downloads and it still happen.

    November 17, 2014 at 3:42 pm #128880
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Yes, but the problem it’s on the Easy Digital Downloads – Frontend Submissions not the official Easy Digital Downloads problem.

    Did you erase the backup folder of Easy Digital Downloads – Frontend Submissions ?

    -Rui

  • Back to forum
    Posted in: Cardinal
Viewing 11 posts - 1 through 11 (of 11 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register