New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Problem with advanced search

Viewing 15 posts - 16 through 30 (of 34 total)
1 2 3
  • Back to forum
    Posted in: Neighborhood
  • May 4, 2015 at 12:53 pm #171539
    WaldenDesign
    Member
    Post count: 8
    This reply has been marked as private.
    May 5, 2015 at 2:21 pm #171983
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    @WaldenDesign

    Can’t get in your site because of this error below.
    https://www.dropbox.com/s/q2yaqrxrskvjroa/dante_header_output.png?dl=0

    Will need ftp access to get in and fix it.
    use the private reply.

    -Rui

    May 5, 2015 at 2:36 pm #171989
    WaldenDesign
    Member
    Post count: 8
    This reply has been marked as private.
    May 6, 2015 at 12:58 pm #172403
    WaldenDesign
    Member
    Post count: 8

    Hi Rui any luck with this?

    Thanks,
    edgar

    May 7, 2015 at 3:37 pm #172890
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Apologize for the delay. I asked you for the ftp access but we gave me again the WordPress access credentials.

    I will need the name of the host, user, pass

    Thanks

    -Rui

    May 8, 2015 at 2:36 pm #173297
    WaldenDesign
    Member
    Post count: 8
    This reply has been marked as private.
    May 8, 2015 at 9:35 pm #173350
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    That’s because I thought you were the author of the topic(only he can see our private replies).

    I just made my reply above public. Need the ftp credentials.

    -Rui

    May 11, 2015 at 1:15 pm #173776
    edgarmendozah
    Member
    Post count: 25
    This reply has been marked as private.
    May 12, 2015 at 3:26 pm #174151
    edgarmendozah
    Member
    Post count: 25

    Hi Rui the error https://www.dropbox.com/s/q2yaqrxrskvjroa/dante_header_output.png?dl=0 has been fixed, do you think you would be able to help me with the advanced search issue?

    thanks,
    edgar

    May 15, 2015 at 12:31 pm #175317
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Apologize for the delay.

    I edit the product that is called “Everlasting 1783” then went to the Attributes section and added a custom attribute “Species” than you just have to add the terms.

    In this case I added “oak”.

    Check the screenshot.
    https://www.dropbox.com/s/nfajv6ggd0onz52/custom_attributes.png?dl=0

    Now you can already see the Oak option in the Supersearch.

    Hope it helps.
    -Rui

    June 2, 2015 at 10:01 pm #180903
    edgarmendozah
    Member
    Post count: 25

    Hi Rui hope everything is going well.

    Hey, I did what you told me but definitely is not working, it’s not sorting anything and displaying all the products.

    You can see what I mean, just choose any product and see what happens. Maybe you find the problem.

    Many thanks,
    edgar

    June 4, 2015 at 11:02 pm #181647
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can’t see the super search in url you provide in the topic.
    What is your current site url?

    -Rui

    June 5, 2015 at 3:34 pm #181850
    edgarmendozah
    Member
    Post count: 25
    This reply has been marked as private.
    June 8, 2015 at 12:42 am #182157
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    The Carpet and Hardwood in my opinion should be Product categories and not Attributes.
    Don’t understand why the search is always returning all products.

    Will forward to our head developer to see if we can understand and solve this.
    Just a one this is on Dante theme.

    -Rui

    June 15, 2015 at 7:23 pm #184736
    edgarmendozah
    Member
    Post count: 25

    Hi Rui, any luck with this issue?

  • Back to forum
    Posted in: Neighborhood
Viewing 15 posts - 16 through 30 (of 34 total)
1 2 3

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register