problem uptade de theme

[aderk]

good afternoon, I bought the theme atelier . Because the web I have had this theme when did the person who put it on. As could not update . buy the theme , but now not let me update it. And if I turn up the theme by ftp, to change it, I lose the appearance of the web … as I can update the theme ? Because the plugin does not recognize me envato the old theme to upgrade …. help.

[Kyle – SUPPORT]

Hi

You mean the update is not available in your dashboard, so you updated via FTP and your site went blank?

Make sure you only upload the ‘atelier.zip’ file and not the whole themeforest download file as this also contains psds, documentation etc

– Kyle

[aderk]

hello Kiyle ,
From my wordpress I can not update it and turned up the atelier.zip from ftp file, not all the zip , only the theme. but neither. this is because I already have it installed because the web made ​​me a technician , but now I can not update the theme , why not buy it, but also will not let me update the theme …. and do not understand why, I activate the plugin api key envato , but does not give me the option to update the old theme. went up by ftp the new theme , but when active , I lose all settings of the web ….. we can do ?, only buy so that it can update …thanks

[Kyle – SUPPORT]

What version of the theme do you currently have installed?

-Kyle

[aderk]

I have the version 1.7.4
But I buy the theme 2 day ago.

[Rui Guerreiro – SUPPORT]

Hi,

That’s strange you should found a most recent version in the Themeforest download area.
Can you also provide us admin access to check it?

Send it in a private reply.

-Rui

[aderk]

good morning , I was waiting for your reply , I did not see . I just read now . I’m sorry , I’m still with this problem. you want to access my wordpress ? This is it? The truth that would be fine , that an expert look at him because I will not let me update it and is a disaster …. where I send passwords ?

[David Martin – Support]

Please download the zip file from ThemeForest. Extract the new zip file and upload that to your server.

Thanks.

[aderk]

I wish it were so easy . I already did, you change the name to ” Atelier2 ” but when active this theme , I lose all current composition of the web … solutions?

[David Martin – Support]

We have not changed the name, if the file already exists on your PC, it will rename it.

Upload the contents of the folder to your server. Please read this FTP Method: http://www.swiftideas.com/knowledgebase/how-to-manually-update-your-theme/

Thanks.

[aderk]

………….. Really? , I know how these FTP files are used, thanks for the link .
and obviously I have to rename the theme because otherwise could not have the two files. but when I did and switch to activate the theme updated, I modified the structure of the web . I still have the content , but not the structure . please give me a quick fix for this.
( also, the problem whith my bad english+ google translation)

[David Martin – Support]

Please add screenshots of the issue you experience.

Thanks.

[aderk]

good morning , not attached images , because there is nothing to teach. only see two issues atelier in wordpress, one date and another without updating …..
I need you to give me the way to update the old theme or be able to pass all the new theme

[David Martin – Support]

We have an article for that exact topic: http://www.swiftideas.com/knowledgebase/how-to-manually-update-your-theme/

Thanks.

[aderk]

joder!, no te enteras!
in this way , I lose the structure of the web , and I’ve tried making a copy of theme and have exported , I installed on my server and does not work .ok ?? , has to be otherwise , my friend .. … do not send me more tutorials basic installation and upgrade of a theme , thanks !!!!