Problem uploading images

[camilachisini]

Hello!
I have a problem when I try to upload an image with 2000px (width). “HTTP Error”
How can i fix it?

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[Rui Guerreiro – SUPPORT]

Hi,

Maybe some restriction in your hosting. Try to activate the default WordPress theme Twenty 16 and try to upload again to see what happens.

Let us know the result.

-Rui

[camilachisini]

Yeah, it works with Twenty 16 theme.
I have another website in the same hosting and never happened this issue.

[Rui Guerreiro – SUPPORT]

Can you try once more having Uplift active?
Just reminded that if you lost the internet connection temporarily that can happen.

If it doesn’t work share me that image in a dropbox link or something similar.

-Rui

[camilachisini]

I’ve tried again and it still does not work.

This is the image:
https://dl.dropboxusercontent.com/u/28693757/banner_home2.jpg

[Swift Ideas – Ed]

Hi @camilachisini

Tested uploading the image locally and had no issue. Can you check with your hosting to see if there are any errors in the error logs? We have a few more image sizes included than Twenty 16, so it could be that your hosting is throwing the error before it can get through all those sizes. It is just that image, that is a larger file-size than usual?

Could you also possibly provide a login?

– Ed

[camilachisini]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

Hi,

I manage to replicate the issue in my dev server, it seems it is related with the some server settings. My dev hosting is on Hostgator.

I added some code that sorts this problem and to achieve that I installed our Uplift Child theme and place the changes there so you don’t lose those changes when updating the theme.

After activating the child theme, I manage to upload the image you sent me without any problem with it.

Give it a try.

-Rui

[Rui Guerreiro – SUPPORT]

Can you tell me what is your hosting company?

-Rui

[camilachisini]

Yes, it’s hostgator.
It’s working now!
Thank you so much!

[Rui Guerreiro – SUPPORT]

No problem. Glad it’s sorted.
-Rui

[aaronniziol]

I’m having the same problem.

I was uploading images, took a break and 30 minutes later uploaded more images and only get the http error when I attempt to upload any size image.

[aaronniziol]

I had the exact problem with the Atelier Theme last year. After 5 weeks of support chat they gave me the code below that I pasted into my functions.php and it worked again. I tried the same code with this theme and it crashed the site.

add_filter( ‘wp_image_editors’, ‘change_graphic_lib’ );
function change_graphic_lib($array) {
return array( ‘WP_Image_Editor_GD’, ‘WP_Image_Editor_Imagick’ );
}

[David Martin – Support]

If it caused the theme to crash you have likely got a missing PHP tag or syntax error. Please start a new thread, with your FTP details and a dropbox link to the image.

We will help you also.