New Landing › How can we help? › Cardinal › problem updating to version 2.32

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    Posted in: Cardinal
  • September 9, 2015 at 12:36 pm #211669
    illustrate74
    Member
    Post count: 63

    Hi, just checking if anyone else has had any similar problems?

    September 9, 2015 at 12:37 pm #211670
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    What error do you get? Any screenshot?
    Thanks

    -Rui

    September 9, 2015 at 12:54 pm #211677
    illustrate74
    Member
    Post count: 63

    Hi Rui, no screenshots..basicly eveytime i try to update..the update fails and my site is left in maintenance mode.
    i then have to contact my webhosting to correct it..they thought it might be a theme proplem? im not sure?

    at the moment im running version 2.16 and never had problems updating past versions.

    Many Thanks
    Bradley

    September 9, 2015 at 1:00 pm #211682
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    They should check this file.
    https://www.dropbox.com/s/be4l1at4ub1wi7n/Screenshot%202015-09-09%2013.00.37.png?dl=0

    Also you must update the php version from 5.2 to 5.3

    -Rui

    September 9, 2015 at 1:04 pm #211687
    illustrate74
    Member
    Post count: 63

    Hi Rui, i have show them that eariler…how can i solve that? they just said it was a theme problem.
    is there a way i can solve this with out going through my hosting comany?

    Many thanks
    Bradley

    September 9, 2015 at 1:29 pm #211694
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    can you provide ftp access to have a look to see if I found something?
    Ask them to update PHP to 5.3 guess they can’t run away from that task.

    Thanks

    -Rui

    September 9, 2015 at 1:35 pm #211697
    illustrate74
    Member
    Post count: 63

    all sorted now..it was the permission problem! thanks for your help!!!

    September 9, 2015 at 1:36 pm #211699
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Glad it’s sorted.
    -Rui

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