Post Not Saving Meta Options

[Rui Guerreiro – SUPPORT]

Glad it’s sorted.
-Rui

[George]

Hi Rui,

I meant to type, ‘NOW’ reoccured.

[Kyle – SUPPORT]

Just the one post?

– Kyle

[George]

Hi kyle,

Yes on all posts, even with plugins disabled. I cannot save any meta option changes.

Such as Custom excerpt.

Please help!

[Rui Guerreiro – SUPPORT]

Hi,

Try to update to the latest 2.06 version available in the Dashboard.

I guess you already tried it, but after updating clear the cache and disable all plugins so we can see if it’s from the theme or not.

At the moment we don’t have any similar situation.

-Rui

[George]

Hi Rui,

I updated my theme.
Cleared my cache
Disabled all plugins, except https

Still I cannot change the custom excerpt on a particular page.

To recreate this problem, please login to my site.

user:cardinalsupport
p/w:support11

Navigate to this post: https://events.com.au/netball-world-cup-sydney-2015-tickets-packages/

and then try to change the custom excerpt to anything, it will not save!

Please investigate for me.

[Rui Guerreiro – SUPPORT]

Hi,

Tried several things and couldn’t get to change that custom excerpt.

Will have to forward it to Ed maybe he can find something.

-Rui

[George]

Hi Rui,

That would be great.

Thank you.

[Rui Guerreiro – SUPPORT]

No problem. Let’s wait for Ed reply.
-Rui

[Swift Ideas – Ed]

Hi @George

That’s very odd. Usually this occurs in rare cases, with certain posts – usually meta conflicts that occur. This can usually be remedied by creating a new post, and copying across the content. Can you please test this to confirm that it isn’t another issue.

As far as I’m aware, this isn’t an issue with the theme itself.

Let us know.

Thanks,

– Ed

[George]

Hi Ed,

When creating a new post, and copying across the content, the meta options, such as custom excerpt only save once, when the post is initially created. Then changing them is the same issue as every other post.

I’ve disabled all plugins and the problem still occurs.

You can check yourself, login details are in a private post on this thread.

Not sure what to do here!

[Swift Ideas – Ed]

Hi George,

Just tested that post above, and the custom excerpt updated fine for me.. Tested again to confirm and saved fine the 2nd time too – can you check again?

EDIT: Just checked again, and noticed an error in the console log:

Failed to load resource: the server responded with a status of 522 (Origin Connection Time-out)

I’d hazard a guess thats the issue – you may want to check with your hosting on this.

– Ed

[George]

Hi Ed,

I can see you managed to get 2222 to save.

I just tried to edit this and cannot, any of my changes do not save.

[Swift Ideas – Ed]

Please see the edit to my reply above!

– Ed

[George]

Hi Ed,

Thanks for that, can you shed some light on why it’s just the meta options, you’d think content in the post wouldn’t save either? and how’d you get to save it from your end?