New Landing › How can we help? › Cardinal › Post Not Saving Meta Options

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    Posted in: Cardinal
  • January 19, 2015 at 11:09 pm #142543
    George
    Member
    Post count: 235

    Hey guys,

    One of my posts is not saving meta option changes (https://events.com.au/rugby-world-cup-2015-packages/). I tried to turn off breadcrumbs and it doesn’t save when updating.

    This may also be linked to WordPress SEO Plugin that doesn’t save title or meta description changes when updating.

    However, i disabled all plugins and the problem still occurs with no plugins active.

    Please investigate this for me.

    Thank you.

    January 20, 2015 at 9:57 am #142619
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me correct admin login detail.
    Thanks
    Mohammad

    January 20, 2015 at 10:09 pm #142844
    George
    Member
    Post count: 235
    This reply has been marked as private.
    January 21, 2015 at 11:51 am #143008
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please first delate all cache that is created by theme and deactivate cache plugin. Now you have deacitvate SEO plugin to remove breadcrumb.
    Thanks
    Mohammad

    January 22, 2015 at 12:06 am #143250
    George
    Member
    Post count: 235

    Hi Mohammed,

    That worked, but when i reactivated SEO and Cache plugins the breadcrumbs appeared again!

    January 22, 2015 at 4:27 am #143277
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Breadcrumb issue come with SEO plugin. You can disable breadcrumb at SEO plugin settings.
    Thanks
    Mohammad

    February 2, 2015 at 11:21 pm #146536
    George
    Member
    Post count: 235

    Hi Mohammed,

    Unfortunately there is no Plugin conflict, as the problem is occuring with no plugins enabled.

    Currently I cannot save any meta data for posts, also, when page builder is enabled and i update a post, it automatically changes to classic mode.

    Please investigate !

    February 3, 2015 at 7:16 am #146566
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I tested many times and seems to work for me. I disabled the cache plugin and able to change page meta options. Its means that changes are not reflecting due to cache, created by plugin.
    Thanks
    Mohammad

    February 3, 2015 at 10:53 pm #146967
    George
    Member
    Post count: 235

    Hi Mohammed,

    Unfortunately I cannot get the Post Options to save.

    For example on this post: https://events.com.au/australian-open-2016-packages/

    I am trying to untick: Include social sharing

    I am trying to tick: Remove article pagination

    Both of these i’m doing with W3TC total cache disabled.

    This does not work, the Post Options do not save when updating.

    Can you have a look at this for me?

    Also, It seems strange that i would need to turn off a caching plugin to save options.

    Thanks,

    George

    February 5, 2015 at 8:09 am #147419
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please uninstall all cache plugin, upgrade theme to latest version and let me know your feedback.
    Thanks
    Mohammad

    February 6, 2015 at 12:22 am #147713
    George
    Member
    Post count: 235

    Hi Mohammed,

    I’ve disabled and then deleted W3 total cache plugin, refreshed everything and have the most up to date version of cardinal. Still the options don’t save.

    I then tried disabling all other plugins (still have W3TC deleted) and tried to save the options. This still does not work. Therefore I can only conclude that it is a problem with the theme itself.

    Can you investigate this further?

    February 6, 2015 at 9:02 am #147751
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please upload all wordpress files and theme files again. Hope that should work.
    Thanks
    Mohammad

    February 13, 2015 at 12:43 am #149683
    George
    Member
    Post count: 235

    Hi Mohammed,

    I have reinstalled WordPress 4.1

    and

    reinstalled Cardinal 2.02

    The result: it works.

    Will let you know if this changes.

    Thanks, George.

    February 13, 2015 at 6:39 am #149699
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Now you dont need to change the anything.
    Thanks
    Mohammad

    February 18, 2015 at 6:02 am #151108
    George
    Member
    Post count: 235

    Hi Mohammed,

    The problem has no re-occurred.

    I’ve made no fundamental changes, other then update the theme to the latest version of cardinal.

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