Portfolio Items Not Showing

[edendesign]

I have started a new thread as requested by David Martin. The portfolio sections on the site are not working after the updates to the latest versions of WP and Dante. The portfolio links are on bottom of home page – click on the thumbnails. Thanks for your help!

[Rui Guerreiro – SUPPORT]

Will forward to David so he can reply.

-Rui

[edendesign]

Hi – No one has responded to me. Can someone please help asap as the client is wanting to start an entirely new site if I can’t get her portfolio working again. Thanks, Jen

[Rui Guerreiro – SUPPORT]

Hi,

Apologize, maybe my colleague didn’t receive the notification email.
I had a closer look and figure that what is causing the problem is some modification in your child theme.
Check the modification you did to figure out what is causing it.

If you activate the parent theme you will see that the portfolio works fine.

-Rui

[edendesign]

Thanks, Rui, for your fast reply. I do see that it works with the parent theme. Unfortunately, I didn’t design this site or create the child theme so I’m trying to now figure out the best course of action. Any advice?

[Rui Guerreiro – SUPPORT]

It can be in one of these 3 files.
https://www.dropbox.com/s/up65vu9ykqim92r/Screenshot%202016-06-15%2000.02.55.png?dl=0

Rename the files one by one and test every time you rename the file so you can at least discover what file is causing the issue.

Then you have to find what piece of code is doing it.
Unfortunately we can’t support customizations made to the theme. That needs to be checked with the developer that made them.

-Rui

[edendesign]

Understood. Thanks for the advice!

[Rui Guerreiro – SUPPORT]

No problem. Glad I could helped.

In future situation of delays like this, if we don’t reply after 2days then reply us back asking for the topic status. They are rare but it can happen.

-Rui