New Landing How can we help? Themeforest Theme Support Pinpoint Portfolio Carousel won't update

Viewing 8 posts - 1 through 8 (of 8 total)
  • Posted in: Pinpoint
  • #47264
    colibri
    Member
    Post count: 5

    Hi,

    A problem occurred when we launched the site a few days ago. We use the portfolio to post news and the Portfolio Carousel to show the them on the front page. Now when we add new news in the portfolio they won’t show up in the carousel. I’ve no idea why. It all worked fine just a while ago.

    We run on WP Version 3.7.1 and on PinPoint 1.6

    http://www.direktflyg.com & the news page – http://www.direktflyg.com/startsida/nyheter

    C

    #48276
    Melanie – SUPPORT
    Member
    Post count: 11032

    I would like to check your backend out directly, can you let me know your wp-admin login details in a private reply? Thanks!

    #48530
    colibri
    Member
    Post count: 5
    This reply has been marked as private.
    #49577
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hm, might be due to the outdated version of WP you’re using. Can you make sure you’re on the latest version of everything?

    #52507
    colibri
    Member
    Post count: 5

    Now i’m on the latest version. Still don’t work.

    #52821
    Melanie – SUPPORT
    Member
    Post count: 11032

    That is odd – I can confirm that it doesn’t work. Do you have any caching going on on your site? Can you please try deactivating all your plugins to see if that solves it?

    Thank you!

    #53343
    colibri
    Member
    Post count: 5

    I’ve tried deactivating some of the plugs. But i’m just the “designer”. Theres an other company that
    controlls the “booking flow” for booking flights on the site. They have their own plugins.
    When i did an update of your theme a while a go their booking flow crashed. So i take it easy with changing stuff.

    #53485
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hey, then can you contact the company to deactivate their plugins? There’s definitely a possibility that they are breaking it.

    Cheers!

Viewing 8 posts - 1 through 8 (of 8 total)

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