New Landing › How can we help? › Cardinal › Plugins instal error

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    Posted in: Cardinal
  • September 2, 2014 at 12:08 am #106003
    myculture
    Member
    Post count: 38

    Hey There looks like im having some issues with some of the plugins and am getting error messages when I try to instal them, what do you think this is about?

    thanks!

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    September 2, 2014 at 9:31 am #106188
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Apparently you already have the plugins installed? As you can see in the error it says the destination folders already exist

    – Kyle

    September 2, 2014 at 1:41 pm #106338
    myculture
    Member
    Post count: 38

    so how come when I check the plugin folder on the wordpress CMS it says I have no plugins installed?

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    September 2, 2014 at 1:54 pm #106343
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Go to the wp-content/plugins folder using ftp and check if the folders are there

    – Kyle

    September 3, 2014 at 2:07 pm #106725
    myculture
    Member
    Post count: 38

    looks like the folders are on the ftp but wordpress isn’t recognizing them and making them available on the CMS side. Should I try to delete them and reinstall the plugins?

    September 3, 2014 at 2:09 pm #106726
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    It’s because they wont be in the database, you will need to delete the folders and reinstall

    – Kyle

    September 3, 2014 at 2:13 pm #106730
    myculture
    Member
    Post count: 38

    looks like that worked, thanks!

    September 3, 2014 at 2:14 pm #106733
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Great 🙂

    – Kyle

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