New Landing › How can we help? › Atelier › Please install/activate the Swift Framework plugin. My website is down.

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    Posted in: Atelier
  • October 30, 2015 at 2:38 am #224406
    pp2324
    Member
    Post count: 106

    It kept getting error and won’t allow me to configure anything. Please use my log-in and help. I have been trying more than 3 hrs…. I’d like to install the theme and recommended plug-ins, so I can start building webite.

    http://www.sydneyromantics.com
    http://www.sydneyromantics.com/wp-admin

    Thank you so much.
    Roc

    October 30, 2015 at 9:05 am #224429
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Your site is down, please contact your hosts

    – Kyle

    October 30, 2015 at 9:55 am #224440
    pp2324
    Member
    Post count: 106

    My host said it’s the problem with the theme. Please log in to my account and find out. Thanks so much.

    October 30, 2015 at 9:57 am #224444
    pp2324
    Member
    Post count: 106

    My host said “The database was not updated correctly in the wordpress configuration file.” Can you please log in to my account and help me?

    October 30, 2015 at 9:57 am #224445
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    When I go to wp-admin this is what I see: http://d.pr/i/11kuz/5ydf6MbZ

    – Kyle

    October 30, 2015 at 10:01 am #224448
    pp2324
    Member
    Post count: 106

    Same thing, that’s why I posted this topic at the first place. Now if you’re going to the site itself – http://www.sydneyromantics.com
    There’s something about plug in which I couldn’t access to my WP dashboard. It was fine until I installed your theme. So can you please try to help me?

    October 30, 2015 at 10:08 am #224452
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    The plugin has nothing to do with you not being able to access your dashboard, it’s a server error. Have a look through this to see if there is a solution: https://wordpress.org/support/topic/500-internal-server-error-wp-admin-only

    – Kyle

    October 30, 2015 at 10:17 am #224459
    pp2324
    Member
    Post count: 106

    Hi Kyle,

    I’ve read the issue. One thing I don’t understand is why this is happening right after I installed your theme. I’ll remove WordPress application for my hosting server now. Will you be able to log in to my account and re-install your theme for me please? Please use the same username and password.

    October 30, 2015 at 10:24 am #224461
    pp2324
    Member
    Post count: 106

    If you are looking at what happened here, there’s nothing to do with my host.

    http://lee-jones.com/blog/fix-error-500-internal-server-error/

    It said because your theme asked to install so many plug-ins.

    October 30, 2015 at 10:36 am #224466
    pp2324
    Member
    Post count: 106

    Now if you log in to my wp-admin and activate your theme. You’ll know that it’ll get the error again. Please help, this has been very frustrating the whole day.

    October 30, 2015 at 10:41 am #224469
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    If you can get the backend working yes I can set up for you

    – Kyle

    October 30, 2015 at 10:42 am #224470
    pp2324
    Member
    Post count: 106

    Yes, it does now. Can you please log in to my account now?

    October 30, 2015 at 11:03 am #224475
    pp2324
    Member
    Post count: 106

    Any update?

    October 30, 2015 at 11:10 am #224476
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    You need to increase your PHP memory limit, please see: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    – Kylr

    October 30, 2015 at 11:12 am #224477
    pp2324
    Member
    Post count: 106

    Thanks for the info Kyle. Would you be able to increase my PHP memory limit please because I have very less knowledge around WP. I’d really appreciate your time helping me….. God bless you my friend.

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