New Landing How can we help? Themeforest Theme Support Pinpoint Pinpoint Theme Options Timing Out

Viewing 2 posts - 1 through 2 (of 2 total)
  • Posted in: Pinpoint
  • #490
    sdolge
    Member
    Post count: 3

    Every time I try to save a change in Pinpoint Theme Options, like changing the header or background options, the page options.php times out.  It takes a minute, then I get the browser message:

    The connection was reset.  The connection to the server was reset while the page was loading.

    This happens every time, regardless of browser, internet connection, whatever.

    Please help.

    #565
    Cosmin – SUPPORT
    Member
    Post count: 3851

    Hi,

    This sounds like a server issue. However, I wouldn’t advise editing WordPress options via wp-admin/options.php, as that page holds everything in there and updating so many options at once may cause your server to time out.

    Or, are you talking about Pinpoint Options page? Any plugins active?

    Regards,
    ————————————————————————————————————
    Cosmin
    Support Assistant

Viewing 2 posts - 1 through 2 (of 2 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register