New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Payment Problem in Checkout

Viewing 15 posts - 1 through 15 (of 16 total)
1 2
  • Back to forum
    Posted in: Neighborhood
  • February 17, 2015 at 1:28 am #150722
    jaycobcohen
    Member
    Post count: 7

    Hello,

    For some reason when checking out on my site and going to pay the payment box loads endlessly. I have tried deactivating and reactivating all plugins several times. I have also cleared my cache and cookies. The box seems to load sometimes but I’ve gotten many complaints from customers that they are unable to pay.

    Please help asap as I am losing sales by the minute. Thanks.

    Jacob

    Attachments:
    You must be logged in to view attached files.
    February 17, 2015 at 1:32 am #150724
    jaycobcohen
    Member
    Post count: 7

    Also-don’t try installing and activating the YITH Wishlist plugin. It breaks the site and causes me to go into phpMyadmin

    February 17, 2015 at 8:45 am #150780
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Are you using latest version of woocommerce plugin ?
    Thanks
    Mohammad

    February 17, 2015 at 10:07 am #150802
    jaycobcohen
    Member
    Post count: 7

    Yes, i provided you with my login credentials. Feel free to check anything out.

    February 17, 2015 at 10:24 am #150808
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    It seems to fine with me. Please check after clear the cache of browser.
    Thanks
    Mohammad

    February 17, 2015 at 10:30 am #150814
    jaycobcohen
    Member
    Post count: 7

    Are you using safari or chrome? I think the problem might be with safari.

    February 17, 2015 at 10:32 am #150815
    jaycobcohen
    Member
    Post count: 7

    Also, how do i remove the “add to cart” or “select options” bar on mobile. It covers the product.

    Attachments:
    You must be logged in to view attached files.
    February 17, 2015 at 10:43 am #150820
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please clear the cache of browser, i checked and found everything seems to fine with me. For mobile issue, use this custom css code:-

    @media only screen and (max-width: 479px) {
li.product figcaption .shop-actions{
display:none !important;
}
}

    Thanks
    Mohammad

    February 17, 2015 at 3:35 pm #150966
    jaycobcohen
    Member
    Post count: 7

    Sir,

    I’m sorry but it’s still not working for me. Is there any way you could help diagnose the problem?

    I was thinking maybe it’s the memory limit on the site. Do you know how to increase?

    Thank you for your help.

    February 17, 2015 at 4:51 pm #150999
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I found it working. Please just clear the cache of browser through this key [CTRL+F5].
    Thanks
    Mohammad

    February 18, 2015 at 11:30 am #151186
    bart
    Member
    Post count: 33

    Same problem here. Since the last update it’s not working anymore 🙁
    It doesn’t look like a cache problem.

    http://www.cravatio.com/checkout/

    February 18, 2015 at 11:36 am #151189
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    @bart

    Check in the woocommerce settings if your checkout page is assigned.

    -Rui

    February 18, 2015 at 3:20 pm #151292
    bart
    Member
    Post count: 33
    This reply has been marked as private.
    February 18, 2015 at 3:37 pm #151295
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    can’t login to your site.
    Do you have Woocommerce enabled? It seems disabled from the message I’m reading.

    Probably only with FTP access I can get in.

    -Rui

    February 19, 2015 at 2:28 pm #151641
    bart
    Member
    Post count: 33
    This reply has been marked as private.
  • Back to forum
    Posted in: Neighborhood
Viewing 15 posts - 1 through 15 (of 16 total)
1 2

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register