New Landing › How can we help? › Themeforest Theme Support › Dante › Parallax video position incorrect on load

Viewing 13 posts - 1 through 13 (of 13 total)
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    Posted in: Dante
  • July 30, 2015 at 7:58 pm #199505
    mduka
    Member
    Post count: 7

    Hi,

    I use parallax video within my services pages. Prior to the 3.x upgrade these were working fine across Chrome, Safari, and Firefox. After the upgrade (I’m at 3.03 now), I’ve experienced ongoing issues with the positioning of the video within the element. I redid all the video production to the specs of the crafted demo video (1920×600) yesterday, and the issues appeared to be resolved…until today. On initial load of the pages, the videos load with about 50px of padding on the bottom. If I resize the browser window even the slightest, the video will snap into proper position (see attached for before/after load). I tested with/without customer CSS, dumped hisotry/cache, but it continues to occur across the browsers I referenced earlier. Any idea what is going on?

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    July 31, 2015 at 9:53 am #199617
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    What are the credentials of the modal?
    Can’t get in using LinxDev.

    Thanks
    -Rui

    July 31, 2015 at 1:26 pm #199684
    mduka
    Member
    Post count: 7
    This reply has been marked as private.
    July 31, 2015 at 1:36 pm #199692
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    oh. after the url. didn’t see it.
    Will check.

    -Rui

    August 12, 2015 at 3:35 pm #203299
    mduka
    Member
    Post count: 7

    Hi,

    I have yet to receive a reply to my post. The problem persists even after the 3.06 update.

    August 14, 2015 at 10:50 am #204013
    tentaclejames
    Member
    Post count: 2

    Hi, I’m having the same issue, just wondered if you’d had any luck?

    Thanks!

    August 14, 2015 at 1:30 pm #204098
    mduka
    Member
    Post count: 7

    No, I’ve had no luck and no assistance.

    August 14, 2015 at 4:54 pm #204180
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Really apologize for the delay the topic was left behind somehow.

    I’m seeing and error in the console that is related to this.
    https://www.dropbox.com/s/5p8sr36wiavjqz7/Screenshot%202015-08-14%2016.52.59.png?dl=0

    Will forward to the development team so it can be fixed ASAP.

    Thanks

    -Rui

    August 14, 2015 at 5:01 pm #204182
    tentaclejames
    Member
    Post count: 2

    Thanks Rui,

    Any Help would be awesome!

    August 14, 2015 at 5:48 pm #204201
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem. Let’s wait for the development team reply.
    Thanks

    -Rui

    August 14, 2015 at 9:01 pm #204233
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Apologies for this issue – have fixed this for the next update, due in the next few days. Happy to send it over sooner if needed.

    – Ed

    August 14, 2015 at 9:08 pm #204235
    mduka
    Member
    Post count: 7

    Thanks much, Ed. Speaking for myself, I can wait for the update.

    August 17, 2015 at 3:52 pm #204640
    David Martin – Support
    Moderator
    Post count: 20834

    Hi @mduka & @tentaclejames,

    The update will be out today, you should get the update notice within 24 hours. Let us know if you want a direct link to the files.

    – David.

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