New Landing › How can we help? › Atelier › Parallax Disappeared?

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    Posted in: Atelier
  • April 20, 2016 at 1:33 pm #262753
    grapelondon
    Member
    Post count: 45

    Hi all,

    The parallax panels on my website have suddenly disappeared and been replaced by blank white spaces.

    I don’t know what’s happened as I haven’t logged in to make any changes at all since announcing the site is live a month ago.

    How do I fix this? Has my site been hacked?

    Pls advise.

    Thanks,
    P

    April 20, 2016 at 2:04 pm #262766
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Parallax elements have turned into blank spacers? Or you just mean the parallax elements on the front end are just white space?

    – Kyle

    April 20, 2016 at 2:06 pm #262769
    grapelondon
    Member
    Post count: 45
    This reply has been marked as private.
    April 20, 2016 at 2:07 pm #262770
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Seems fine to me: http://d.pr/i/1dhhL/29dRf2jR

    I think you need to clear your cache

    – Kyle

    April 20, 2016 at 5:43 pm #262825
    grapelondon
    Member
    Post count: 45

    Hi Kyle,

    No the issue is where there are currently white blocks, there is meant to be Parallax content (it should be black infographics). The rest of the page renders fine.

    When I go into the admin panel the backend looks fine, but the parallax components are simply not rendering on the front end, and instead I’m seeing white boxes. Does this make sense?

    Not sure how to fix it?

    April 20, 2016 at 6:24 pm #262834
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ahh I see

    You’re using version 1.75 of the theme, please update to 1.9.81

    – Kyle

    April 20, 2016 at 7:00 pm #262842
    grapelondon
    Member
    Post count: 45

    Ahh, ok great. How do I do this? I’ve downloaded the latest version from Themeforest and I’ve tried to upload this into WordPress but it keeps timing out with an upload error.

    What’s the best/easiest way of installing the updated theme?

    April 20, 2016 at 8:08 pm #262851
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please see: http://www.swiftideas.com/knowledgebase/how-to-manually-update-your-theme/

    – Kyle

    April 21, 2016 at 4:26 pm #263064
    grapelondon
    Member
    Post count: 45

    thanks!

    April 21, 2016 at 7:36 pm #263092
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem!

    – Kyle

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