Pagebuilder completely ignores rows and columns.

[nosuchagency]

Hi guys.

When editing a page (specifically replacing a photo) the preview totally ignores rows and columns.

What’s going on?

Screencast of issue available here: https://youtu.be/s_TC5Zz-MIY

[Rui Guerreiro – SUPPORT]

And if you save it first does it work fine? might be necessary to save to convert the page builder format into shortcodes content that will later be used for the preview.

-Rui

[nosuchagency]

Hi Rui.

Nope. Doesn’t work.
Took a complete copy of the page, made a new page and published it (with my modifications) – It’s here: http://sensortek.dk/ost/
System stille completely ignores the Pagebuilder….

Your turn.

[David Martin – Support]

Looks like you have the images within the Row/columns set to fullwidth?

[nosuchagency]

…eeehhh what???

There’s no option on images that says “set to fullwidth” so I don’t understand your reply.
Please provide screenshot.

Secondly.
The images are inside both a column and a row, so this shouldn’t matter.

Your turn.

[David Martin – Support]

Here:

This will cause the image to break out.

[nosuchagency]

This reply has been marked as private.

[David Martin – Support]

Will assign to Ed/Rui as I am not aware of the timescale of this addition.

[nosuchagency]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

No problem. Thanks and Happy Holidays.
Ed will explain it to you don’t worry.

-Rui

[nosuchagency]

Hello.

Awaiting answers from Ed….

[David Martin – Support]

Hi,

We have been off for the Christmas holidays, Ed will be back on later today depending on travel conditions.

Thanks.

[Swift Ideas – Ed]

Hi @nosuchagency

Apologies for the delay in my reply. Hope you had a great holidays.

We have adjusted the full width functionality in order to move forward with the builder developments. The full width image issue was an unintentional side effect – which left us in a tricky situation as we have users on both sides of the fence – users that want to be able to have an image break out of the column if full width is selected, and other users who don’t.

We are adding a filter in the next plugin update, which will mean you can add a line to your child theme to prevent the full width image break out. We can forward this onto you if it’s something you’d like?

Let us know.

Thanks,

– Ed

[nosuchagency]

This reply has been marked as private.

[Swift Ideas – Ed]

Hi @nosuchagency

It definitely wasn’t intended to come across that way, and we have done nothing but be ready to assist with any issues that have occurred. We did a lot of testing, but obviously cannot prepare for customisations, which is where the majority of issues occurred.

We obviously apologise for the issues you occurred, and we can only improve as we move forward. Lessons learnt and measures taken to ensure that going forward we’re as solid as we can be with our updates.

Thanks,

– Ed