New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Page Slider Options Not Saving

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    Posted in: Neighborhood
  • August 8, 2013 at 8:34 pm #15302
    lenabrown
    Member
    Post count: 10

    Hello,

    Upon editing a page, the box below the description editor titled “Page Slider Option” is not saving the information I have changed. For example, if the “Show Swift Slider” box is checked and I uncheck it, then choose to update the page. After the page states “Updated” the checkbox is still checked. Apparently the information is not saving. Same as the field in the same options box “Swift SLider Count”.

    Please help.

    August 8, 2013 at 8:34 pm #15304
    lenabrown
    Member
    Post count: 10

    Same issue with the “Page Meta” box. Show page title is not saving when unchecking the box.

    August 9, 2013 at 9:49 pm #15578
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi!

    This does not happen on our installations, so if you need help with a specific problem on your website, I would always need to see your site live please.
    Could you tell me your website URL please? You can do so by typing it into a reply.
    If you want to send a private reply that only you and the admins can see it, please scroll down and enable the checkbox to do so.

    Also, we might need to check the backend of your website, so to speed things up, could you let me know your login details please?

    Thanks and cheers!

    August 11, 2013 at 3:05 pm #15699
    lenabrown
    Member
    Post count: 10

    Hello,

    I changed the default settings to not show the page title and then viewed the live page. NO title showing. Then viewed the page within the wordpress admin. Same boxes are checked. It appears when I check or unchaeck the boxes, it is not updating in the database. I’ve seen another person comment on the same issue in this forum.

    My site is live and I don’t feel comfortable providing my login details.

    Lena Brown

    August 11, 2013 at 3:49 pm #15704
    lenabrown
    Member
    Post count: 10

    Another note:

    I created a new wordpress installation on a new database. Same problem with the page title. The page title is on by default. When I turn on the page title to show on an individual page, it shows, when I turn if off, the title still shows. It also does not use my custom page title.

    No update on the page slider yet.

    Lena Brown

    August 12, 2013 at 12:02 pm #15841
    Melanie – SUPPORT
    Member
    Post count: 11032

    I’m afraid I will still need your website URL and login details to check the issue out. Thanks!

    August 12, 2013 at 1:51 pm #15877
    lenabrown
    Member
    Post count: 10
    This reply has been marked as private.
    August 13, 2013 at 12:50 am #16016
    lenabrown
    Member
    Post count: 10
    This reply has been marked as private.
    August 13, 2013 at 2:44 pm #16158
    Melanie – SUPPORT
    Member
    Post count: 11032

    The default page template is in every theme, so I don’t see any problem with that I’m afraid.

    Cheers

    October 2, 2013 at 12:24 am #24792
    Caps
    Member
    Post count: 10

    Hi,

    Im having the same issues, was there a resolution on this?

    October 2, 2013 at 3:30 pm #24936
    Tahir – SUPPORT
    Member
    Post count: 1212

    Hi ,

    Do you have the latest version installed ?.

    Thanks
    Tahir

    October 14, 2013 at 3:53 am #26519
    Caps
    Member
    Post count: 10

    Hi Tahir,

    Sorry I missed the email, yes we do.

    Cheers,

    October 15, 2013 at 12:35 pm #26813
    Melanie – SUPPORT
    Member
    Post count: 11032

    Can you specify the problem you are having and show us a link?

    October 15, 2013 at 12:50 pm #26825
    Caps
    Member
    Post count: 10
    This reply has been marked as private.
    October 17, 2013 at 4:29 pm #27134
    Melanie – SUPPORT
    Member
    Post count: 11032

    Please deactivate all your plugins and see if that solves it!

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    Posted in: Neighborhood
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