New Landing › How can we help? › Atelier › "Page not found" when sharing blog post links on facebook

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    Posted in: Atelier
  • July 15, 2015 at 10:10 am #194742
    peuse
    Member
    Post count: 8

    Hi,

    When people are sharing my blog posts (for example, http://emmabrittenden.co.nz/erin-david-west-eyreton-wedding/) to facebook, the preview image and text that appears is “page not found” (although the link still works).

    Any idea why?

    Cheers 🙂

    July 15, 2015 at 10:29 am #194756
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    I checked the Facebook developer tools and it was generating an error saying that the returning code from your site url wasn’t ok.

    After I hit the “Fetch New Scrape Information” button it returned fine.
    https://www.dropbox.com/s/tbjdc7xmdd3cb9f/Screenshot%202015-07-15%2010.26.43.png?dl=0

    do you have any special settings in your htaccess? can you also check your server error logs to find any additional info?
    Thanks

    -Rui

    July 15, 2015 at 10:34 am #194761
    David Martin – Support
    Moderator
    Post count: 20834

    Hey,

    That is odd as I have shared your page and tested the URL with the ‘Open Graph Object Debugger’ and all looks good.

    Are people sharing from a mobile device or desktop? – I am curious as it maybe your caching plugin.

    Thanks,
    David.

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    July 15, 2015 at 10:35 am #194763
    peuse
    Member
    Post count: 8

    Thanks for your very speedy reply!

    I’ve attached a screenshot of the htaccess file. I might need you to tell me how to find the server error logs. 🙂

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    July 15, 2015 at 10:42 am #194767
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    About the error logs you need to check in your hosting account or contact the hosting support, because it can be different from hosting to hosting.

    Maybe some wrong setting in the W3Total Cache is causing it.

    Can you try to change temporarily the htaccess(make a backup of the existing one) replacing it by WordPress Default’s.

    # BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
# END WordPress

    -Rui

    July 15, 2015 at 10:49 am #194774
    peuse
    Member
    Post count: 8

    Rui – you are some kind of crazy genius! That works! Is that a safe permanent fix for this problem?

    Emma 🙂

    July 15, 2015 at 10:50 am #194776
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Glad it’s sorted. This is what is used by default in millions of websites. 🙂
    Thanks

    -Rui

    July 15, 2015 at 10:52 am #194777
    peuse
    Member
    Post count: 8

    Uh oh… spoke too soon!

    Now all my pages are returning a 404 not found error message.

    Eeek!

    July 15, 2015 at 10:58 am #194781
    David Martin – Support
    Moderator
    Post count: 20834

    To fix the 404, you will need to re-save your permalinks. I have done this for you and your pages are now working. http://emmabrittenden.co.nz/portfolio-creative

    Thanks.

    July 15, 2015 at 11:05 am #194788
    peuse
    Member
    Post count: 8

    Most grateful. Thank you!!!

    July 15, 2015 at 11:09 am #194792
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem. Thanks David
    -Rui

    July 15, 2015 at 12:55 pm #194848
    David Martin – Support
    Moderator
    Post count: 20834

    That’s great, team effort! 🙂

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