New Landing › How can we help? › Themeforest Theme Support › Joyn › Page Meta Option doesn't appears

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    Posted in: Joyn
  • February 16, 2015 at 3:04 pm #150561
    yvandenthoren
    Member
    Post count: 7

    Hi,

    My theme doesn’t show the meta option so i’m unable to make what I want before my content (like get the SwiftSlider, etc..).

    Can you help me?

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    February 16, 2015 at 3:26 pm #150575
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    February 16, 2015 at 4:35 pm #150610
    yvandenthoren
    Member
    Post count: 7

    It does’nt change… :/

    February 17, 2015 at 11:01 am #150827
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Do you have any plugins installed? If so please can you deactivate them and see if that fixes the issue?

    – Kyle

    February 17, 2015 at 11:42 am #150839
    yvandenthoren
    Member
    Post count: 7

    None of them is activated… But I can’t delete them !

    February 17, 2015 at 11:50 am #150841
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    This is odd, they are showing up in the source code but something is preventing them from displaying on the screen. I will forward this to the developer for you

    – Kyle

    February 17, 2015 at 5:00 pm #151003
    yvandenthoren
    Member
    Post count: 7

    Could it be a problem with the .htaccess ?

    February 17, 2015 at 10:30 pm #151054
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Yes it can be. can you show your htaccess content?
    thanks

    -Rui

    February 17, 2015 at 10:50 pm #151058
    yvandenthoren
    Member
    Post count: 7

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ – [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>

    # END WordPress

    I also see that the website is on a Windows server, the problem can come from that ?

    February 18, 2015 at 12:27 am #151086
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    I don’t think it’s likely to be because your on windows, but could potentially be down to permissions. Have only ever seen maybe 1 person with this issue, and not sure what the resolution was there.

    Do you have another server you can test on?

    – Ed

    February 19, 2015 at 11:27 am #151533
    yvandenthoren
    Member
    Post count: 7

    Ok so, I had tested on another server and it work perfectly fine.

    I have deleted all the files that was on the server of the website, reinstall wordpress and the Joyn theme and… Fail.

    A problem with permission ? What must be the permission for the website ?

    Yannick

    February 19, 2015 at 12:13 pm #151557
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    For the file permissions check this topic in stackoverflow.
    http://stackoverflow.com/questions/18352682/correct-file-permissions-for-wordpress

    -Rui

    February 19, 2015 at 12:53 pm #151588
    yvandenthoren
    Member
    Post count: 7

    I change the perm and it don’t appears ! :'(

    February 20, 2015 at 12:22 am #151813
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Guess that server must have some error logs.
    Can you check the logs to see if appears any message that can help solving the problem?

    Can you also enable wp-debug to true inside the file wp-config.pgp?

    Thanks

    -Rui

    February 20, 2015 at 1:01 am #151821
    yvandenthoren
    Member
    Post count: 7

    Hi guys, after one week of intense bug, research, deleting, etc… We have finally decide that we’ll change the hosting of the website.

    Thank you very much for your help and your incredible work with your theme, I like it so much ! This is what the support should be everywhere.

    Have a nice end of week !

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    Posted in: Joyn
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