New Landing How can we help? Themeforest Theme Support Joyn Page Layout Issues

Viewing 14 posts - 1 through 14 (of 14 total)
  • Posted in: Joyn
  • #299702
    artbaptiste
    Member
    Post count: 23

    After an update roughly 3 weeks ago, the padding and layout throughout the entirety of my site has shifted and become offset so drastically that I am unable to keep my site up. I have provided snapshots of their current state as example, but they are not limited to those pages alone. Please let me know if there is something that can be done to return the pages to as they were prior to your update.

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    #299787
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Can you click the PB to enable the SP on that page?

    #299836
    artbaptiste
    Member
    Post count: 23
    This reply has been marked as private.
    #299968
    David Martin – Support
    Moderator
    Post count: 20834

    Appologies for the confusion, can you click the Page Builder button to enabled the Swift Page Builder within the post.

    #300027
    artbaptiste
    Member
    Post count: 23
    This reply has been marked as private.
    #300258
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Apologies I only meant for that one portfolio item to isolate the issue as I have not see this reported before.

    Please can you disable all plugins leaving only Swift Framework and WooCommerce active whilst we investigate.

    Before the site become disfigured, what was the typical portfolio item layout?

    Ex:

    [Master Slider 3/4] – [Text Column 1/4]

    Thanks,
    David.

    #300297
    artbaptiste
    Member
    Post count: 23

    That is correct: the 3/4 – 1/4 layout for my books works perfectly. I’ve gone in and disabled all plugins and except for the two you’ve requested.

    #300558
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Where you originally using the detail media slider, or only master slider?

    Do you have any references to the layout before these changes?

    #300559
    artbaptiste
    Member
    Post count: 23

    Master slider only, and unfortunately no, the closest representation would be how it’s listed in the example above, except that the text should not be so narrow. If you remove that [masterslider id=”2″] hook next to the image, and have the text fitted in that column, that would be how the pages originally looked.

    #300561
    David Martin – Support
    Moderator
    Post count: 20834

    If you add this to Theme Options => Custom CSS, it should remedy the situation:

    .single-portfolio section.page-content.clearfix.col-sm-3 {
        width: 100%;
    }
    #300562
    artbaptiste
    Member
    Post count: 23
    This reply has been marked as private.
    #300564
    David Martin – Support
    Moderator
    Post count: 20834

    Yes, please do.

    Thanks.

    #300576
    artbaptiste
    Member
    Post count: 23

    Everything seems to be right back in order! Thank you very much for your time and assistance! Cheers!

    #300582
    David Martin – Support
    Moderator
    Post count: 20834

    Glad to help and appologies for the delay.

    Thanks.

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