New Landing › How can we help? › Cardinal › Page collapses when I try to edit some elements

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    Posted in: Cardinal
  • March 13, 2015 at 1:44 pm #157160
    laiacg
    Member
    Post count: 35

    Hello!
    When I try to edit the divisor I cannot save the changes because page collapses: I cannot save nor close the window, so the only thing I can do is updating the page:
    http://enculturarte.com/web/actividades/
    I also have the same error when I want to edit the single photo element and galleries, you can examine it in this link (the entry is a draft) : http://enculturarte.com/web/wp-admin/post.php?post=2309&action=edit&lang=es
    Could you help me please?
    Regards,
    Laia

    March 13, 2015 at 3:44 pm #157195
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    does this happen on every page?

    – Kyle

    March 13, 2015 at 4:21 pm #157217
    laiacg
    Member
    Post count: 35

    No, I guess. I haven’t tried this elements on every page because I did not need them.

    March 13, 2015 at 4:23 pm #157218
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    There may be an issue with that page, try set up a new page

    – Kyle

    March 13, 2015 at 4:39 pm #157220
    laiacg
    Member
    Post count: 35

    I have tried that and the problem persists, it happens when I want to use dividers, single images and galleries.

    March 17, 2015 at 1:55 am #157974
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please upgrade to latest version of theme 2.06 and all WPML plugin.
    Thanks
    Mohammad

    March 17, 2015 at 11:49 am #158161
    laiacg
    Member
    Post count: 35

    Hello Mohammad,
    I’ve done what you said and the problem persists, you can simply check it by trying to add a single image to a new post: when you want to save the element, page collapses.. 🙁

    March 17, 2015 at 12:27 pm #158193
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    It seems any plugin issue. Please deactivate all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).
    Thanks
    Mohammad

    March 17, 2015 at 4:00 pm #158305
    laiacg
    Member
    Post count: 35

    Hello!
    I’ve found it, it’s Events Plus, the most important plugin that website needs :S. This plugin works fine in the web but I don’t know why it interacts badly with Cardinal. I’m worried, because I had a hard time finding the right booking plugin and I don’t want to change. Please help,
    Laia

    March 17, 2015 at 5:28 pm #158338
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please contact at plugin support to get any clue.
    Thanks
    Mohammad

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