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New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Page builder not working
- This topic has 21 replies, 3 voices, and was last updated 9 years by Rui Guerreiro – SUPPORT.
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Posted in: Neighborhood
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April 17, 2015 at 9:50 am #165879
I am trying to edit some pages on my site, but when I go to the page builder area, I just get “Loading, please wait…” and nothing happens.
If I refresh the page, the whole area is hidden, and I have to go up to the top and select the builder in the ‘screen options’ area. It then appears again but just with the loading dialogue.I have tried deactivating all plugins, but nothing changes.
Thanks
April 17, 2015 at 10:42 am #165921Hi,
Do you have php code like <?php //code ?> in page content?
Thanks
MohammadApril 17, 2015 at 10:44 am #165925I don’t think so.
I have changed nothing on this particular page in over a year. It’s the case on all pages though, even if I create a new page.April 17, 2015 at 10:53 am #165931Hi,
Please create a new test page and check.
Thanks
MohammadApril 17, 2015 at 11:00 am #165934Hi Mohammad,
Still the same
April 17, 2015 at 11:22 am #165939Hi,
Just realized you don’t have TinyMce Editor that comes by default with WordPress.
Our page builder need that to work. Maybe something wrong in your install.Did made anything to TinyMce Editor? Jusk asking
-Rui
April 17, 2015 at 11:25 am #165945Hi Rui,
Never heard of it…
I have no idea why it’s not there. How do I add it?April 17, 2015 at 12:21 pm #165971It comes by default in WordPress, maybe your install is corrupted or missing some files.
Better to replace again the WordPress files.
-Rui
April 17, 2015 at 1:10 pm #165996Thanks Rui, I will do that.
Is there an easy way of doing this so I don’t replace anything that shouldn’t be replaced?
So for instance, I won’t upload wp-content – is there anything else I should not upload?April 17, 2015 at 1:18 pm #165998Try to upload just the directory wp-includes and wp-admin
-Rui
April 17, 2015 at 1:20 pm #166001Hi Rui,
I went ahead and uploaded everything except from wp-config and the content directory.
Nothing seems to have changed though…April 17, 2015 at 1:22 pm #166004Just a thought – I suffered a hack through the Rev Slider, and got a manual update from you guys.
I wonder if that is relevant?April 17, 2015 at 1:34 pm #166011The relevant here is that because of the attack you can still have some vulnerability because of the attack, and they could have done something again(or not).
Always better to create a new install and migrate in those situations.
-Rui
April 21, 2015 at 11:42 am #166866Hi Rui,
Is there any way I can do that without losing all the settings I have with the theme?
Literally everything is working fine, wordfence is coming up clean on a scan – the only thing that isn’t working is the page builder.R
April 21, 2015 at 1:04 pm #166900Hi Rui,
Just an update on where I am at.
I exported through word press and then did a clean install.
I added the theme and tested the page builder, which worked. So I imported the pages, posts and whatnot and it’s back not working.So it’s not an issue with any of the plugins – as they weren’t there on that version.
It’s really a mystery to me. I don’t want to have to recreate all the pages, posts, folio pieces etc.
Any ideas?
R
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Posted in: Neighborhood
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