New Landing How can we help? Themeforest Theme Support Neighborhood Page builder not working

Viewing 15 posts - 1 through 15 (of 22 total)
  • #165879
    elbowroomgraphics
    Member
    Post count: 16

    I am trying to edit some pages on my site, but when I go to the page builder area, I just get “Loading, please wait…” and nothing happens.
    If I refresh the page, the whole area is hidden, and I have to go up to the top and select the builder in the ‘screen options’ area. It then appears again but just with the loading dialogue.

    I have tried deactivating all plugins, but nothing changes.

    Thanks

    #165921
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Do you have php code like <?php //code ?> in page content?
    Thanks
    Mohammad

    #165925
    elbowroomgraphics
    Member
    Post count: 16

    I don’t think so.
    I have changed nothing on this particular page in over a year. It’s the case on all pages though, even if I create a new page.

    #165931
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please create a new test page and check.
    Thanks
    Mohammad

    #165934
    elbowroomgraphics
    Member
    Post count: 16

    Hi Mohammad,

    Still the same

    #165939
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Just realized you don’t have TinyMce Editor that comes by default with WordPress.
    Our page builder need that to work. Maybe something wrong in your install.

    Did made anything to TinyMce Editor? Jusk asking

    -Rui

    #165945
    elbowroomgraphics
    Member
    Post count: 16

    Hi Rui,

    Never heard of it…
    I have no idea why it’s not there. How do I add it?

    #165971
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    It comes by default in WordPress, maybe your install is corrupted or missing some files.

    Better to replace again the WordPress files.

    Download

    -Rui

    #165996
    elbowroomgraphics
    Member
    Post count: 16

    Thanks Rui, I will do that.
    Is there an easy way of doing this so I don’t replace anything that shouldn’t be replaced?
    So for instance, I won’t upload wp-content – is there anything else I should not upload?

    #165998
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Try to upload just the directory wp-includes and wp-admin

    -Rui

    #166001
    elbowroomgraphics
    Member
    Post count: 16

    Hi Rui,
    I went ahead and uploaded everything except from wp-config and the content directory.
    Nothing seems to have changed though…

    #166004
    elbowroomgraphics
    Member
    Post count: 16

    Just a thought – I suffered a hack through the Rev Slider, and got a manual update from you guys.
    I wonder if that is relevant?

    #166011
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    The relevant here is that because of the attack you can still have some vulnerability because of the attack, and they could have done something again(or not).

    Always better to create a new install and migrate in those situations.

    -Rui

    #166866
    elbowroomgraphics
    Member
    Post count: 16

    Hi Rui,

    Is there any way I can do that without losing all the settings I have with the theme?
    Literally everything is working fine, wordfence is coming up clean on a scan – the only thing that isn’t working is the page builder.

    R

    #166900
    elbowroomgraphics
    Member
    Post count: 16

    Hi Rui,

    Just an update on where I am at.

    I exported through word press and then did a clean install.
    I added the theme and tested the page builder, which worked. So I imported the pages, posts and whatnot and it’s back not working.

    So it’s not an issue with any of the plugins – as they weren’t there on that version.

    It’s really a mystery to me. I don’t want to have to recreate all the pages, posts, folio pieces etc.

    Any ideas?

    R

Viewing 15 posts - 1 through 15 (of 22 total)

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