Page Builder doesn't work

[qxampsol]

Dear Support,
I encountered a problem with your Swift Page Builder feature. In the last few days it stopped working. When I press the button in the page editor, the text I was working on disappears and I have to come back to the classical editor window.
The problem arose after a plugin switching, in fact I used for few days qTranslate and later I switched to WPML. Unfortunately I’m not able to understand what causes this problem and how to fix it. Could you help me?

Thank you very much.

Best regards

[Kyle – SUPPORT]

Hi

Are you using the latest version of WPML?

– Kyle

[qxampsol]

I think so, I downloaded it just last week….the main plugin is WPML Multilingual CMS 3.1.8.2

[qxampsol]

A further information I discovered right now: Swift Page Builder works for posts, but it doesn’t work for pages….

[Rui Guerreiro – SUPPORT]

Hi,

can you check again? It seems that it was disabled in the page screen options that’s why it wasn’t visible.

-Rui

[qxampsol]

Hi Rui,
something has changed. Now it seems to work, but two things are strange: first, when I switch to PageBuilder, it says “empty” for every page. Second, when I push the button “choose element” I cannot see the small pictures near the text for each item…
Why Swift Page Builder doesn’t recognize the pages I have built with it just few days ago? Do you think that some small “tag” have been recently lost?

Thank you for the support

[Mohammad – SUPPORT]

Hi,
Everything seems to fine with me. You need to clear the browser cache.
Thanks
Mohammad

[qxampsol]

Hi Mohammad,
thank you for the support. Sometimes it works, sometimes it doesn’t…it’s quite random.
Let me check in the next few hours if this problem continues.

Moreover, I send you attached a screenshot: as you can see, when I press the button “choose elements” I see just a list of words and no symbols. I remember there was a symbol next to each row…what do you think about it? Many thanks.

Attachments:

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[Mohammad – SUPPORT]

Hi,
Please upload all files of theme again to fix this issue.
Thanks
Mohammad

[Rui Guerreiro – SUPPORT]

Hi,

To display the icons can you add this code to your custom css option.

#wpb_visual_composer-elements [class*="icon-"], [class^="icon-wpb"], [class*=" icon-wpb"] {
display: inline-block!important;
}

-Rui

[qxampsol]

That code doesn’t work…I send you attached what happens. The dark bar with the buttons has disappeared.
Removing the code from “Custom CSS” it comes back again.
As you can see, it says “You don’t have any content at the moment” but this page has been created with Swift Page Builder…

Do you think that an upload of all the theme files could fix the problems? It is important not to loose data…
In this case, could you please suggest me how to proceed?

Attachments:

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[Rui Guerreiro – SUPPORT]

Hi,

I deactivated all the plugins and the icons appear and the pages are recognized.
The missing icons seem to be related with WPML Multilingual CMS and the page edit related with Advanced Custom Fields.

-Rui

[qxampsol]

Ok, just few questions: does Pinpoint Theme fully support WPML plugin? Is Advanced Custom Fields a mandatory plugin shipped with the theme or not? In this last case, I can maybe remove it…

[Rui Guerreiro – SUPPORT]

Hi,

That’s just an css overide from the WPML plugin that is causing the icons to disapear.
To fix it now in you site please go to the following file
pinpoint/includes/page-builder/assets/js_composer.css

and at the bottom add this code below.

[class^="icon-wpb"], [class*=" icon-wpb"] {
display: inline-block!important;
}

Advanced custom fields is not shipped with the theme an we can’t ensure compatibility with 3rd party plugins.

-Rui

[qxampsol]

Thank you very much for the support, now it works properly.