New Landing › How can we help? › Themeforest Theme Support › Uplift › Page Builder deletes formatting after saving

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    Posted in: Uplift
  • June 17, 2017 at 10:50 am #329106
    pilotpatrick
    Member
    Post count: 13

    Hello!

    I use the page builder. When saving the text the entire formatting is deleted.
    I published a new article with the correct formatting. But now I went back to the article to change something and the whole formatting is deleted.

    Please fix asap the problem.

    Thank you!

    June 19, 2017 at 12:33 pm #329230
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    The latest Swift Framework release has now fixed this.

    As this change involved amending the plugin core JS files, you will need to refresh the browser cache to pull in the new files.

    There were two issues:

    1) Disappearing page builder content – resolved.

    2) Formatting removed – resolved.

    Thanks.

    November 11, 2017 at 11:21 pm #331519
    Maurizio.Lattanzio
    Member
    Post count: 174

    I’ve the same problem with last downloading from theme forest.
    Anyone can help me?

    November 20, 2017 at 1:53 pm #331520
    Maurizio.Lattanzio
    Member
    Post count: 174

    Perfect

    November 24, 2017 at 1:55 pm #331524
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi Maurizio,

    If you are still having issues, please contact us here – http://www.swiftideas.com/support-request/

    Ed

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    Posted in: Uplift
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