New Landing › How can we help? › Themeforest Theme Support › Nota › Overlay menu not clickable

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    Posted in: Nota
  • May 9, 2017 at 12:05 pm #323879
    Kirsten
    Member
    Post count: 192

    He guys,

    On the mentioned website I have a problem with the overlay menu. Somehow the top menu-item isn’t clickable. As if the header is on top of it and thats why its not possible to click. Any ideas on what to do?

    (And this should be in the Atelier forum but somehow my extended support wont appear in the forum so I cannot post. See screenshot for my license spport extension. 6 months left.)

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    May 9, 2017 at 12:08 pm #323881
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    When did you purchase the extended support? Have you added/update the licence code to your profile?

    May 9, 2017 at 12:10 pm #323883
    Kirsten
    Member
    Post count: 192
    This reply has been marked as private.
    May 9, 2017 at 12:11 pm #323887
    Kirsten
    Member
    Post count: 192
    This reply has been marked as private.
    May 9, 2017 at 12:20 pm #323890
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Lately, it takes some time.

    I can’t see the issue on that site, do you mean the parent menu item like DRAAITAFELS?
    I click on it without any issue in the browser or this is happening in mobile?

    -Rui

    May 9, 2017 at 12:22 pm #323891
    Kirsten
    Member
    Post count: 192
    This reply has been marked as private.
    May 9, 2017 at 12:29 pm #323892
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    This is an age old Envato issue with their API, it takes hours to update our profiles with their new info… :/

    What page specifically can you not open the overlay menu, on your homepage this works fine for me.

    May 9, 2017 at 12:33 pm #323893
    Kirsten
    Member
    Post count: 192
    This reply has been marked as private.
    May 9, 2017 at 12:43 pm #323895
    David Martin – Support
    Moderator
    Post count: 20834

    The link works ok for me, what browser/OS or device are you experiencing this on?

    May 9, 2017 at 12:49 pm #323898
    Kirsten
    Member
    Post count: 192

    Ah, I checked in Safari and there the menu is placed more to the bottom of the page and the item is clickable.
    In Chrome it isn’t on Macbook 13″.

    May 9, 2017 at 1:55 pm #323908
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I tested in Chrome in my MBP 13 and it also works fine.
    https://www.dropbox.com/s/tqn00tuzxv3ustm/Screenshot%202017-05-09%2013.56.06.png?dl=0

    Can you try to clear the browser cache or try in Chrome incognito.

    -Rui

    May 9, 2017 at 2:01 pm #323910
    Kirsten
    Member
    Post count: 192
    This reply has been marked as private.
    May 9, 2017 at 2:08 pm #323912
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Try this custom css.

    .overlay-menu-open #overlay-menu {
    z-index: 99999!important;
}

    -Rui

    May 9, 2017 at 2:12 pm #323914
    Kirsten
    Member
    Post count: 192

    Great thank you Rui, that worked like a charm!

    May 9, 2017 at 2:14 pm #323915
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Great stuff.

    -Rui

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