New Landing How can we help? Atelier Order the related products on products page

Viewing 15 posts - 16 through 30 (of 33 total)
  • Posted in: Atelier
  • #262285
    KMAmexico
    Member
    Post count: 96

    I tried on different browser and it’s all the same. Could you log in into my admin panel and see my plugins and everything I’ve got to see what’s causing the trouble? Please I really need to fix this today, right away!

    #262286
    David Martin – Support
    Moderator
    Post count: 20834

    Can you explain more what the problem is, for me your site is loading great and the header icons work.

    Thanks.

    #262290
    KMAmexico
    Member
    Post count: 96

    Really?? This is so estrange!! ok…I made the updates. Then I checked out the page and the shop pages where blank: http://www.kmamexico.com/categoria-producto/equipate/ , http://www.kmamexico.com/categoria-producto/mochilas/ , http://www.kmamexico.com/categoria-producto/vistete/ . No product is shown.

    In the home page the Instagram grid went blank too. I cleaned the cache in my browser. And I opened the page in other explorer: Safari. (I use Chrome). And in both look the same way.

    That’s all I did. I’ll add a scree shots. What do you think??

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    #262298
    David Martin – Support
    Moderator
    Post count: 20834

    Version 1.9.81 + WP 4.5 fixed this. You need to run the update here: http://www.kmamexico.com/wp-admin/update-core.php

    Please then clear your cache.

    Thanks.

    #262301
    KMAmexico
    Member
    Post count: 96

    But they are updated! the error started after I made the update of WP and Framework…there’s no other update available! what do you propose? or what I’m I missing? I don’t know id the framework plugin was correctly updated. But I don’t see the options of updating, because I already did. What else should I do? Thanks for responding so quick David!

    #262303
    David Martin – Support
    Moderator
    Post count: 20834

    Your theme is not updated. Please look: http://d.pr/i/1kzIn.

    Your theme is 1.9.7, please update to 1.9.81 to resolve this.

    – David.

    #262304
    KMAmexico
    Member
    Post count: 96

    David! I did’t understand what you where asking, but now I do, I updated the theme… and it all was solved!! thank you very much…haha but still the same problem with the products of this page: http://www.kmamexico.com/producto/mochila-garrison/

    Thank you very much for your help, and patience. 🙂

    #262579
    David Martin – Support
    Moderator
    Post count: 20834

    Can you add your FTP details?

    Thanks.

    #263291
    KMAmexico
    Member
    Post count: 96

    Sorry David, is just that I don’t understand what are the FTP details…could you tell me how do I get to them, and what would info do you need?

    Thank you very much!

    #263491
    David Martin – Support
    Moderator
    Post count: 20834

    Ask your host to provide them to you. They are what you use to access your server files.

    Thanks.

    #263682
    KMAmexico
    Member
    Post count: 96

    Hello David this is the info you require:

    Nombre de usuario de FTP: kmamexic
    Servidor FTP: http://ftp.kmamexico.com
    Puerto FTPS explícito de FTP &: 21
    Puerto SFTP: 27329

    thank you, and be careful…

    #264031
    David Martin – Support
    Moderator
    Post count: 20834

    I also need an FTP password?

    Thanks.

    #264142
    KMAmexico
    Member
    Post count: 96

    password: alguno@23@

    thank you!

    #264547
    David Martin – Support
    Moderator
    Post count: 20834

    I’m sorry but the details are not working. Can you send a screenshot or add CPanel access?

    Thanks.

    #264642
    KMAmexico
    Member
    Post count: 96

    Of course! Thank you very much!

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