New Landing › How can we help? › Themeforest Theme Support › Joyn › On mobiles, all URL links and videos do not work in Swift Page Builder

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    Posted in: Joyn
  • January 28, 2015 at 10:35 am #145058
    blaouchez
    Member
    Post count: 448

    On mobiles, all URL links and videos do not work in Swift Page Builder

    If I create the same links (or videos) on a notmale page, it works very well on mobile.

    See the test page without Swift Page Builder (links ok):
    http://www.crsi-paris.fr/test-link-url-and-video

    And with Swift Page Builder (links do not work):

    France Info – La sécurité, à quel prix ? “Il faut nous adapter sans nous renier”

    January 28, 2015 at 10:48 pm #145276
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you scroll the page content in mobile?
    I can’t scroll more than this image
    https://www.dropbox.com/s/jsgqepy0gy56swt/2015-01-28%2022.44.38.png?dl=0

    Think this is related to a parallax issue that was solved yesterday.

    -Rui

    January 29, 2015 at 12:12 am #145289
    blaouchez
    Member
    Post count: 448
    This reply has been marked as private.
    January 29, 2015 at 12:31 am #145290
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    You seem to have more plugins than yesterday, can you try to disable them all and clear the cache and try again.

    We have to try these tings, we don’t have other similar error reported.

    -Rui

    January 29, 2015 at 12:48 am #145292
    blaouchez
    Member
    Post count: 448
    This reply has been marked as private.
    January 29, 2015 at 11:52 am #145404
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    I’ll get Rui to check this for you

    – Kyle

    January 30, 2015 at 1:31 am #145612
    blaouchez
    Member
    Post count: 448

    The big bug only with the left sidebar !!

    No problem with right sidebar

    Thee bug is really in the theme Joyn

    January 30, 2015 at 9:11 am #145652
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    How you are testing this, is really on a mobile or reducing the browser window.

    Can you take a screenshot of what you are seeing?

    When I reduce the browser window the links work fine, in mobile can’t scroll because of the Parallax issue.

    -Rui

    January 30, 2015 at 2:28 pm #145809
    blaouchez
    Member
    Post count: 448
    This reply has been marked as private.
    January 31, 2015 at 12:02 am #145962
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    When I ask you for a screenshot it’s to understand what resolution are you using and if you are using a mobile or not. Of course I cannot test anything with a screenshot.

    I appreciate that you can provide me the screenshot that I asked from what you are seeing when you face those issues.

    You topic says that On Mobiles the links and videos don’t work but since in mobile I can’t scroll to see links, I’m wondering if your are facing this situation only on a real mobile device or are you a also experiencing it in a desktop computer.

    -Rui

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