New Landing › How can we help? › Cardinal › On Mobile view: How do i get rid of Fatal Error … gravityforms.php on line 56

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    Posted in: Cardinal
  • September 15, 2015 at 9:25 pm #213336
    jennyklein
    Member
    Post count: 24

    On Mobile view: How do i get rid of Fatal Error … gravityforms.php on line 56.

    Thanks,

    Jenny Klein

    September 16, 2015 at 1:37 pm #213628
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Where are you getting that error?
    can’t see it in the javascript console.

    -Rui

    September 16, 2015 at 4:32 pm #213740
    jennyklein
    Member
    Post count: 24

    When I try to view the page on my smartphone – that’s when I see the error. It’s weird.. but maybe it’s something simple.

    Thanks,
    Jenny

    September 16, 2015 at 4:41 pm #213751
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I can see it now. What is your admin url so can login and check?
    Can’t reach the usual WordPress login.

    -Rui

    September 16, 2015 at 4:57 pm #213764
    jennyklein
    Member
    Post count: 24
    This reply has been marked as private.
    September 16, 2015 at 5:04 pm #213768
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    September 16, 2015 at 5:14 pm #213771
    jennyklein
    Member
    Post count: 24
    This reply has been marked as private.
    September 16, 2015 at 5:18 pm #213773
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    no problem. clear the browser cache after updating.
    Let us know the result.

    -Rui

    October 12, 2015 at 9:26 pm #220274
    jennyklein
    Member
    Post count: 24

    I realize it’s been some time since last communication. I have patched theme version and swift framework plugin, but still getting same error in mobile view:

    Fatal error: Call to undefined function sf_gravityforms_list in /var/www/mywebsitename.com/wp-content/plugins/swift-framework/incliudes/page-builder/shortcodes/gravityforms.php on line 56.

    What is this about? I tried a few things but no fix.

    Any help would be appreciated.

    Thanks,

    Jenny

    October 13, 2015 at 7:28 am #220316
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please clear the cache of your browser.
    Thanks
    Mohammad

    October 13, 2015 at 1:52 pm #220463
    jennyklein
    Member
    Post count: 24

    Yes thanks. I did clear browser cache and also am reviewing site on 3rd party emulator service Crossbrowsertesting.com which is not holding a cached browser. I still see the error. So that leaves the question why I see error on 3rd party and co-workers in other IP ranges and in 2 other states (I am in Connecticut in US and my coworkers are in Massachusets and Vermont) see this error on their smart phones when accessing the site on a smart phone.. and you do not. Am struggling with Swift framework.

    I do not mean to be snarky or rude. Am now puzzled why you do not see this.
    Your help here is really appreciated.

    Thanks,

    Jenny

    October 13, 2015 at 2:07 pm #220472
    jennyklein
    Member
    Post count: 24

    OK. One thing I have identified that’s going on that may have some influence here is my inabaility to switch between Classic Editor and Page builder. Just get message when attempting even a new page while ising page builder “Loading please wait…”. I have a tendency to prefer no page builders when configuring pages .. or websites for that matter, but my clients really like page builders. Am I right in thinking that pages/posts constructed with the Page builder would basically be lost entirely and have to be re written if we were to import content into a new theme or website? I assume all the sf tags would have to be systematically removed before imports…?

    Is there anyway I can get thePage builder working again and not loose the website?

    Thanks,

    Jenny

    October 13, 2015 at 3:58 pm #220526
    jennyklein
    Member
    Post count: 24

    I figured out the Pagebuilder issue…. I was unaware of the fact I could not go from text editor view to Pagebuilder. Need to be in Visual editor before switching to the Pagebuilder view.

    Sorry.

    October 14, 2015 at 5:28 am #220660
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Its ok. No problem 🙂 .
    Thanks
    Mohammad

    October 15, 2015 at 6:43 pm #221115
    jennyklein
    Member
    Post count: 24

    Just to be clear, I am still having the mobile view problem. The site is still not viewable on any mobile device. Still getting the following error:

    Fatal error: Call to undefined function sf_gravityforms_list in /var/www/mywebsitename.com/wp-content/plugins/swift-framework/incliudes/page-builder/shortcodes/gravityforms.php on line 56.

    Please advise, thank you!

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