New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Occasional error results in product image carousel not loading

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    Posted in: Neighborhood
  • December 1, 2015 at 10:10 am #232338
    MarieWorks
    Member
    Post count: 225

    We occasionally get an error on the product pages where the carousel of extra product images does not loading – meaning the user can not see if there are extra images available.

    Screen shot attached

    Can you help?

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    December 2, 2015 at 4:36 pm #232757
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    What product URL is that, initially I cannot replicate this.

    Thanks.

    December 3, 2015 at 9:45 am #232953
    MarieWorks
    Member
    Post count: 225

    url is https://www.reikokaneko.co.uk/product/glazed-cylinder-vase/

    It has loaded fine this morning. But I’ve seen this error on other product pages as well. It only seems to happen intermittently – do you know why this could be?

    thanks

    C

    December 4, 2015 at 11:59 am #233318
    David Martin – Support
    Moderator
    Post count: 20834

    Hey,

    I am wondering if this is caused by one or more plugins. These three stand out as being worthy of testing the results with them deactivated:

    -Imsanity
    -Wordfence Security
    -WP Performance Score Booster

    Thanks.

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    Posted in: Neighborhood
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