New Landing How can we help? Themeforest Theme Support Flexform Various Issues – Aspect ratio, video embeds,styling

Viewing 6 posts - 1 through 6 (of 6 total)
  • Posted in: Flexform
  • #10705
    designprime
    Member
    Post count: 30

    Sorry guys, hate to be impatient here but we keep coming up with issue after issue on this theme and really need someone to check if somethings wrong for us. Our server works fine with our other themes, so we would like to think that can be ruled out. Basically, we’ve moved from one of the most popular and well known themes on Theme Forest to Flexform as it looked so promising, but we’re finding that we’re spending far too long troubleshooting and need a sanity check before we give up.

    Before we do though, here are some of our current issues which we haven’t encountered before with other themes. If you need screen grabs of anything we are happy to provide them. Unfortunately, though we can only spend another day experimenting with this before we have to go back to using another theme.

    Issues:

    1. We can’t find any way to upload imagery for galleries or portfolio thumbnails in the original aspect ration. Our images are scaled down from HD 1080 16:9, but appear almost square 4:3 when uploaded. We’ve tried setting featured image too, this won’t work. Randomly though, one image does show correctly?????

    2. Embedding video – Is there no way to accurately control embed sizes as no matter what size we enter into the embed code it fills the entire page width anyway. Sometimes, we also get vimeo embed errors on our pages when we’re trying to embed YouTube content too?

    3. Anyway to style headings in widget areas globally?

    Possible Bugs
    Sometimes you have to click up to three times on a Gallery /portfolio thumbnail before it takes you to the details page.

    When you use full width text with alt background, is there any way to fix the border that shows around the inverted arrow icon in firefox and how can you change this icons position or graphic? We’ve seen a similar post on this but it wasn’t a perfect solution and assumed you would only use a single instance of the text block with one colour, white.

    Many thanks,

    #10707
    designprime
    Member
    Post count: 30

    Just to clarify, we love your theme which is why we chose it. We just seem to be encountering lot’s of issues and don’t know if it’s a corrupt install, something we’re doing wrong or actually your theme.

    Another bug we found was that sometimes the portfolio ‘sort’ options cover up the sidebar when they drop down too.

    Thanks,

    #10778
    Ben – SUPPORT
    Member
    Post count: 690

    Hey, we’re glad you like Flexform and we are really sorry you’ve been having issues!

    Could you post a link to your website as a private reply and we can have a better look into these issues

    What would you like the widget headers to be changed to?

    Thanks
    Ben

    #10784
    designprime
    Member
    Post count: 30
    This reply has been marked as private.
    #10791
    designprime
    Member
    Post count: 30
    This reply has been marked as private.
    #10944
    designprime
    Member
    Post count: 30

    Have to admit guys, coming from using many other themes the support just isn’t up to par here at all and certainly shouldn’t be advertised as 5 star. I know you must be busy and want to be fair, but compared with other themes our it’s really not great.

    We just had issue after issue with this theme and wasted a lot of valuable time trying to resolve them, but have now decided to use another theme. Please can you delete our account here as we won’t need it any more.

    We wish you all the best and hope the theme is improved in the future.

Viewing 6 posts - 1 through 6 (of 6 total)

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