Number of issues following the update

[RobSwish]

Website: JustTeachIt.co.uk

Since updating the theme to the latest version I have experienced the following issues;

> The images in the gallery are appearing as small non-clickable thumbnails. (http://www.justteachit.co.uk/product/ccvc-blending-jigsaws/)

> In some cases the image gallery is appearing large and to the left, messing up other content on the page.
(http://www.justteachit.co.uk/product/ice-cream-multiple-meaning-words-homographs-matching-game/)

> The categories have disappeared since the update. They originally displayed down the left hand side of this page. (http://www.justteachit.co.uk/shop/)

Other general questions;
> When I upload a featured image to the blog posts they don’t appear? (Any ideas)

I would appreciate any help you can provide.
Andrew

[Swift Ideas – Ed]

Hi Andrew,

1st link looks like no images are set in the slider, can you try removing the product gallery images for that product and then re-adding them?

2nd link looks fine to me? – https://www.dropbox.com/s/xcg460e2vtnaram/Screenshot%202014-02-22%2011.21.07.png

3rd – check your sidebar in Appearance > Widgets. WooCommerce changed their widgets in the latest update, so you’ll need to re-add them.

4th – Do you have the thumbnail set to Image in the post meta options?

Hope that helps.

– Ed

[RobSwish]

Hi Ed,

Thanks for getting back so quick!

1st link looks like no images are set in the slider, can you try removing the product gallery images for that product and then re-adding them?

I have tried this with no luck. Please see the screenshot: https://www.dropbox.com/s/tsh824l0k3ne2y0/Q1.png

2nd link looks fine to me? – https://www.dropbox.com/s/xcg460e2vtnaram/Screenshot%202014-02-22%2011.21.07.png

Oddly enough I added the categories as per question 4 and this fixed this particular product. However the categories only showed on that item: http://www.justteachit.co.uk/product/ice-cream-multiple-meaning-words-homographs-matching-game/ how do I remove the categories from down the side of a product, like all the others? (I only want these categories to display on the following page: http://www.justteachit.co.uk/shop/)

3rd – Fixed as per your comments, thank you.
4th – Fixed as per your comments, thank you.

[Swift Ideas – Ed]

1) May be a corrupted product, given all the others work. Can you try re-creating this item?

2) In the product meta, you can set the sidebar setup (scroll down past the content editor).

– Ed

[RobSwish]

1) The product is definitely not corrupt it is now doing the same with each product we upload.

2) Fixed, thank you. Is there away I can make this the default for future products?

For these questions see screenshot 1:

3) strong How do I change the line colour as shown in the screenshot?

4) Make the slider full screen?

Many thanks for all your help 🙂

[RobSwish]

See the screenshot here: http://s29.postimg.org/47tbc38av/Screenshot_1.png

[RobSwish]

Also could you tell me what Widgets you have used for the social icons and newsletter?
http://postimg.org/image/uytaby4c7/

Thanks

[Swift Ideas – Ed]

1) But it’s showing correctly for at least one of the products? Can you please enable the WP_Debug mode in the wp-config.php file so that we can see if any errors show up?

2) Sure, Theme Options > WooCommerce Options.

3) Line colour can be changed with this custom css:

h4.spb_heading:before, h4.lined-heading:before {
border-color: #e3e3e3;
}

4) http://support.swiftideas.net/knowledgebase/how-do-i-add-a-full-width-slider/

5) http://support.swiftideas.net/knowledgebase/neighborhood-demo-footer-widgets/

– Ed

[RobSwish]

1) But it’s showing correctly for at least one of the products? Can you please enable the WP_Debug mode in the wp-config.php file so that we can see if any errors show up? How do I enable this?

2) thanks

3) thanks

4) I will try this.

5) Thanks

Andrew

[Swift Ideas – Ed]

Hi Andrew,

Check here – https://codex.wordpress.org/WP_DEBUG

– Ed

[Robquinn]

This reply has been marked as private.

[Kyle – SUPPORT]

Hi

Please confirm that you are using the latest version of WooCommerce and Theme?

– Kyle

[Robquinn]

Hi Kyle
I am running with the latest theme update and WooCommerce Version 2.1.5

Rob

[Kyle – SUPPORT]

Ok I will need your login details to identify what is causing the issue. If you could post them via private reply that would be helpful.

– Kyle

[Robquinn]

I have figured it out – needed to clear WC Transients and Term counts – all is goo now 🙂