Not showing images on blog carousel and team

[robbalo]

Hi,
as you can see from the screenshots, blog carousel and team are not showing images anymore. What can I do?

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[David Martin – Support]

The images are not found on your server:

Have you recently deleted those or migrated the site?

[robbalo]

Hi,
no as far as I know we didn’t migrate the site and I can find the images in the Media Library, so they still are in the content folder.
This problem happens just with the images in the blog carousel and team, that’s way I was thinking it’s a theme issue.
R

[Rui Guerreiro – SUPPORT]

Hi,

This seems to be related with WPML settings. Guess you may need to check those 2 checkbox in the image.
https://www.dropbox.com/s/cceyefs0mcexsxy/Screenshot%202017-05-04%2015.26.12.png?dl=0

Also check this documentation article.
https://wpml.org/documentation/getting-started-guide/media-translation/

-Rui

[robbalo]

Hi Rui,
nothing happens. Any other idea? I will contact WPML support as well.
R

[Rui Guerreiro – SUPPORT]

From what I see in the documentation those checkboxes should have been checked before duplicating the pages, but I’m not 100% sure about that.

You should also try to disable all plugins except the WPML to discard any potential plugin conflict.

Let us know what WPML says.

-Rui

[robbalo]

Hi Rui,
the problem was finally solved by WPML support.
They made a small change in a file theme:

/wp-content/themes/dante/includes/plugins/aq_resizer-1x.php

In line 14 they changed from:

$url = $sitepress->convert_url($url,$sitepress->get_default_language());

to:

// $url = $sitepress->convert_url($url,$sitepress->get_default_language());

I think they are going to contact your staff to solve the problem for the future.

[David Martin – Support]

Thanks for the feedback. Can you send a dropbox link or FTP details so we can take a closer look at that change?

[robbalo]

This reply has been marked as private.

[David Martin – Support]

Thanks, I’m not sure they have fixed it as such – they have stopped the error happening though. We do have a fix for this I believe in our newer themes.

I’ll check that now and get a patch submitted.

[David Martin – Support]

Here is the updated file, please test this as this would have the proper fix for the issue.

https://gist.github.com/webadelic/3f84ab9fed34bc05fbd7fb08470d5e2a
Thanks.

[robbalo]

Hi David and Rui,
I’ve just updated the theme and the blog carousel images as well the team images are broken again. So same problem of 1 month ago. I didn’t update WPML.

The teaching staff

https://adg.it/en/sketchbook-in-florence-and-landscape/ (look at the bottom of the page)
Can you help me?
Thank you
R

[David Martin – Support]

Hi,

You never replied to my previous response – I assume the patch worked?

I’ll get it submitted now, you can add the patch above from my link.

Thanks.

[robbalo]

Yes I’m sorry I didn’t understand very well what I would do because the images were working again.

I’ve seen the patch but I don’t know what to do: can you help me?

Thanks

[David Martin – Support]

Hi,

Replace the contents of the file: /wp-content/themes/dante/includes/plugins/aq_resizer-1x.php with the contents of this https://gist.github.com/webadelic/3f84ab9fed34bc05fbd7fb08470d5e2a. Copy & paste the code from one to the other.